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Salesforce CRM Administrator

22nd Century Technologies, Inc.
Pay Rate: $20/hr. to $23/hr.w2
United States, Texas, Fort Worth
Nov 15, 2025
Job Title: Salesforce CRM Administrator Duration: 6 Months+ Location: Ft. Worth, TX 76114 Shift:1^st M-F Pay Rate: $20/hr. to $23/hr. on w2 without benefits Job Description: We are seeking a Salesforce CRM Administrator to manage and own the end-to-end lifecycle of customer support cases-from intake and routing through resolution. This role will be the functional administrator for case operations, ensuring our support organization is efficient and customer-centric. This role partners closely with Customer Management and Administration along with representatives from other functional areas within the business. Role & Responsibilities: Case Intake, Routing and Workload Management Maintain and manage Email-to-Case intake Manage responses, email templates, case origin, and intake validation to ensure data completeness and consistency Prevent duplicate and spam case creation Maintain Case Assignment Rules, Escalation Rules, and presence statuses; configure holidays and business hours that drive SLAs. Monitor real-time routing, identify bottlenecks and rebalance workloads proactively. Maintain case statuses, fields and lifecycle transitions. Salesforce experience is a plus. Required Education: High School Diploma. 1-2 years of Administrator experience in Aerospace or a manufacturing environment.