Crisis Management Coordinator

Be on the frontline and respond, coordinate, and protect in a dynamic global environment. Are you ready to join a team where your actions drive enterprise resilience, every hour of every day?

This role can be done remotely from the US in the Pacific Time Zone.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

The Crisis Management Coordinator conducts a variety of complex risk evaluations as part of the Global Emergency Operations Center (GEOC) team. They direct incident response/emergency preparedness activities in support of the overall risk and security framework of the organization, including:

• Serve as primary point of contact in the region for any matters reported into GEOC.
• Manage global incidents, emergency notification systems, escalation notifications and help coordinate follow-up actions across a dispersed team during emergencies and major business interruptions using provided team/enterprise collaboration tools.
• Participate in 24/7/365 coverage in a follow the sun model to include some nights, weekends and holidays on a rotational basis.
• Serve as the communications hub for Global Security Services through the coordination of assistance to colleagues and the business over the phone, e-mail and in person to ensure effective and timely resolution when incidents occur.
• Monitor intelligence activity and supporting intelligence assessments to determine potential risks and threats to the business, physical sites, and/or colleagues.
• Perform initial incident investigation and assign severity levels used by the Security Operations Team for event investigation and situation management
• Initiate incident notification, case tracking/management and follow through to closure.
• Administer and support the delivery of business and employee crisis response and emergency communication activities to include the use of an emergency notification system.
• Schedule, lead and organize incident management calls as necessary.
• Assist in the establishment of methodologies to solve analytical problems when raw unfinished data contains information gaps and requires validation.
• Deliver metrics and measurements supporting program evolution and validation.
• Provide support and participate in crisis mitigation and after-action reporting.
• Contribute to the development and continuous review of the GEOC's role within the enterprise-wide risk management framework (policy, standards, SOPs, playbooks, escalation protocols, etc.).
• Assist the Regional Operations Manager and Global Head to build partnerships with other internal stakeholders and private/public sector entities responsible for threat related operations, threat monitoring, crisis management and response.

Be part of a critical team that monitors and assesses the potential impact of global events on Aon assets. When needed, the GEOC notify and advises those who need to know about relevant threats and coordination for the response to those events by facilitating incident communications to colleagues, business leaders, and clients while engaging appropriate Subject Matter Experts required for efficient and effective response.

• Experience in an incident, emergency response, or other applicable field
• Self-motivated and independent operator with; the ability and maturity to make decisions in the absence of immediate direction, prior analytical experience related to security operations, stakeholder management skill and the ability to work calmly and methodically when under high pressure and tight deadlines.
• Excellent written and verbal communication and presentation skills with the ability to articulate and translate Emergency & Security response practices to Senior Leaders in a corporate environment.
• Ability to proactively source threat intelligence via various channels (OSINT, Aon tools, etc.) and conduct follow-up intelligence gathering.

Education: Bachelor's degree or equivalent years of industry experience.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $62,900 - $70,000 USD annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.