Supervisor of Practice Operations

Are you ready to take the next step in your professional journey? At Minnesota Oncology, we believe that our people are our greatest asset, and we are committed to fostering a diverse and inclusive workplace where everyone can thrive. We are constantly on the lookout for talented individuals who are passionate, driven, and eager to make a difference.

Come join this dynamic team who is passionate about providing exceptional care to our patients.

Why Work for Us?

We offer a competitive benefits package that includes -

• Medical
• Dental
• Vision
• Life Insurance
• Generous Paid Time Off (PTO)
• Free Short-term and Long-term Disability Coverage
• 401k plan with company contribution
• Wellness program that rewards you practicing a healthy lifestyle
• Tuition Reimbursement
• Employee Assistance Program and Discount Program to some of your favorite retailers
• Free Parking
• Career Growth and Development
• Supportive Team and Resources

SCOPE:

The Practice Supervisor Operations is responsible for overseeing the daily administrative operations outpatient practice. This non-clinical role manages front office workflows, supervises administrative staff, supports scheduling and patient access functions, and ensures smooth coordination between departments. The supervisor plays a key role in driving efficiency, patient satisfaction, and compliance with regulatory standards while fostering a culture of service excellence.

Key Responsibilities:

• Supervise administrative and front office staff, including schedulers, receptionists, and support personnel.
• Oversee daily operations such as appointment scheduling, patient check-in/check-out.
• Monitor staffing levels and manage schedules to ensure adequate coverage and workflow continuity.
• Support and enforce policies related to patient access, registration accuracy, and data entry in the electronic health record (EHR) system.
• Collaborate with clinical and administrative leadership to streamline operations and improve patient experience.
• Address and resolve operational issues, patient complaints, and workflow disruptions in a timely and professional manner.
• Assist with onboarding and training new administrative staff and provide ongoing coaching and support.
• Track performance metrics.
• Participate in the planning and implementation of quality improvement projects.
• Ensure adherence to HIPAA, patient confidentiality protocols, and all organizational policies.
• Coordinate with departments such as billing, IT, and facilities as needed to support operational goals.

Clinic Operations & Administration

• Coordinate day-to-day clinic activities to ensure operational efficiency.
• Manage clinic schedules, including appointments for infusion services, lab visits, and follow-ups.
• Monitor patient flow and collaborate with medical staff to minimize wait times.
• Maintain and order clinic supplies and ensure exam rooms are fully stocked and patient ready.

Staff & Communication Support

• Act as a liaison between clinical staff, administrative teams, and external vendors.
• Support onboarding new staff & providers.
• Prepare and distribute daily and weekly clinic operation updates to the team.

Staff Supervision & Scheduling

• Supervise front desk, reception, and registration staff.
• Create and manage daily/weekly schedules to ensure adequate coverage.
• Onboard and train new hires in front office procedures

Compliance & Quality Assurance

• Ensure clinic practices comply with HIPAA and oncology care standards.
• Assist with documentation audits, regulatory compliance, and quality improvement initiatives.
• Participate in incident reporting and operational reviews as needed.

SALARY LEVEL:

$60,000 - $100,000 Annual

MINIMUM QUALIFICATIONS:

High school diploma or equivalent. Seven years of medical office experience. Minimum of one year of supervisory experience. Knowledge of governmental, legal and regulatory provisions related to collection activities.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients and the public.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.