Program Manager, Consulting

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Program Manager helps translate real estate and facilities programs into reality and ensure outcomes align to business objectives. They will work closely with Business Effectiveness and Performance Manager leadership within the global real estate and facilities function to implement programs for the function and track and report on results. They will provide leading practices from JLL to inform their program management delivery and drive towards a data-driven program delivery model focused on quality, speed, and predictable outcomes.

Location: Strongly prefer candidates located in the NYC/NJ area due to on-site client requirements.

• Support global program strategy, scope, goals, and deliverables that drive client objectives in collaboration with senior executives, team members, and field operations. A key program example is the flex office program which is an expanding program for co-working type workspaces in EMEA.
• Coordinate work and/or approvals for programs they manage between other internal and/or external groups.
• Drive adherence to established processes and demonstrate agility and creativity to meet dynamic business needs
• Escalate risks throughout the real estate and facilities organization appropriately
• Manage the approval process within the real estate and facilities function for all assigned projects
• Provide regular Executive-Level dashboard or presentation reporting on project/program performance
• Ensure operational excellence and implement scalable processes and procedures to support various global workplace programs, including management of operations, business performance, guest experience, and vendor relationships
• Create and support adoption of KPIs to assess performance, operational effectiveness, and ROI of strategic projects.
• Analyze and assess program performance to inform planning and decision making.
• Create and communicate client-facing presentations on program progress in a clear and concise manner to real estate and facilities leadership
• Conduct team meetings with regional teams implementing programs to understand risks or issues to inform escalation and reporting needs

• Ability to collaborate with clients at all levels of an organization.
• Experience collaborating with multiple teams internally and externally
• Strong background in leadership roles with exposure to contract management, customer service, people development, and operations.
• Ability to collaborate with global teams given the nature of the real estate and facilities function is global
• Proficient in the use of Windows-based office software including Microsoft Office, Word, Excel, PowerPoint, PowerBI, and Outlook.
• Proficient in Smartsheet capabilities and the ability to leverage for project management, driving automation, etc.
• Experience in visual interpretation and presentation of data for driving process and continues improvement Bachelor's degree required.
• 8+ years relevant work experience, 5 years of direct program management preferred
• Willingness to travel both domestically and internationally as required

Key Competencies

• Project and practice consistent ownership attributes, providing a high level of customer service at all points of contact.
• Strong communication, presentation, and listening skills.
• Able to work in a fast-paced, changing environment with a sense of urgency
• Exhibits initiative, responsibility, flexibility, and leadership.
• Strong analytical skills
• Outstanding organizational and time management skills
• Commercial Real Estate experience specifically in Integrated Facilities Management (IFM) environments with proven capabilities in driving programs to exceed client expectations.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

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