C&I REVENUE PROCESSING SPECIALIST 2 - 11132025-73023

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF COMMERCE & INSURANCE, ADMINISTRATION DIVISION, DAVIDSON COUNTY

Qualifications

Education and Experience: Associate degree or college credit hours equivalent to an associate degree and two years of experience in financial customer service, data entry, revenue processing, or financial analysis.

Substitution of Experience for Education: Three years of qualifying full-time experience in financial customer service, data entry, revenue processing, or financial analysis may be substituted for required education.

OR

Experience equivalent to one year experience as a C&I Revenue Process Specialist 1*

Overview

Under general supervision, performs monetary and licensure/permit processing functions in the Revenue Processing Center of average difficulty; and performs related work as required. This is the working level classification in the C&I Revenue Processing Specialist series. The Revenue Processing Center in the Department of Commerce and Insurance processes a significant variety and quantity of applications and fees for reconciliation. An employee in this class regularly processes payments and permit/license applications into internal databases to reconcile and deposit incoming revenue. This classification also processes incoming mail, services payments and documentation from incoming clients, and assists walk-in customers. This classification differs from the C&I Revenue Processing Specialist 1* in that the latter functions at the learning/training level. This classification differs from the Fiscal Director in that the latter functions in an oversight program capacity.

Responsibilities

1. Initiates the Regulatory Board and Fire Prevention licensing and permitting process by receiving payments and uploading them into the licensing database.
2. Provides customer service at the cashier window by greeting the public and receiving cash, checks or credit cards to process with appropriate databases.
3. Receives all non-licensing database payments from every program area of the Department and processing them into appropriate databases for deposit.
4. Reconciles daily incoming checks to daily deposited checks.
5. Conducts calls to collect payments for the fire electrical permit section. Contacts appropriate parties as designated by regulatory boards and the legal department to ensure appropriate services are provided and met.
6. Processes money move requests from divisions within the Department that utilize revenue databases.
7. Prepares, separates, and distributes daily incoming mail and packages.
8. Reconciles and submits daily bank deposits.
9. Processes Treasury corrections as needed and re-allocates money as requested by program areas.
10. Creates applications and permits to submit to various regulatory boards for their use. Maintains relevant skill and knowledge needed to build various applications per different specialty.
11. Processes and updates received refunds in internal databases.
12. Works with Treasury and various boards to resolve issues with disputed checks, payments, and licensures to ensure that all licensure criteria has been met.

Competencies (KSA's)

Competencies:

1. Customer Focus
2. Situational Adaptability
3. Resourcefulness
4. Communicates Effectively
5. Drives Results

Knowledges:

1. Clerical
2. Administration and Management
3. Economics and Accounting
4. English Language

Skills:

1. Complex Problem Solving
2. Critical Thinking
3. Reading Comprehension
4. Judgment and Decision Making
5. Time Management

Abilities:

1. Deductive Reasoning
2. Information Ordering
3. Inductive Reasoning
4. Written Comprehension
5. Number Facility

Tools & Equipment

1. Basic Office Equipment
2. Check Scanner
3. Credit Card Terminal
4. iPad
5. Receipt Printer