Director, Managed Bill Review Compliance Operations

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of companies the world over. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech!

Mitratech seeks talented individuals who can support our growth globally and support our Managed Bill Review team. We have an excellent opportunity within our Compliance Services Group for a legal professional, seeking an alternative career path to that of private law practice or corporate law department, to utilize their legal education and work experience in a unique manner.

Position Summary

The Director of Compliance Operations leads the strategic and operational management of Mitratech's Managed Bill Review Group, overseeing teams responsible for ensuring client compliance review excellence, accuracy, and efficiency. This role is accountable for translating client and corporate objectives into actionable operational plans, ensuring consistent delivery quality, data-driven decision-making, and continuous improvement across processes, technology, and people.

The Director will partner closely with Product, Data Analytics, and Client Success leadership to align compliance operations with broader company goals and to scale best practices across the global organization.

Strategic Leadership & Operations

• Define and execute the operational strategy for the Compliance Analyst team in alignment with organizational goals and client service expectations.
• Oversee multiple teams (Analysts, Supervisors, and Managers) responsible for legal invoice review, quality assurance, and compliance performance.
• Develop and track KPIs and service delivery metrics to measure quality, productivity, and client value.
• Lead capacity planning, staffing models, and workload distribution to ensure consistent SLA adherence and operational balance.
• Partner with executive leadership to forecast growth, revenue contribution, and resource requirements for scalability.

People & Performance Management

• Lead, mentor, and develop a team of compliance leaders and professionals to promote a high-performing, accountable, and engaged culture.
• Provide clear direction, consistent communication, and ongoing development opportunities for team members across all levels.
• Collaborate with HR to design and execute career pathing, performance evaluations, and professional development frameworks for Compliance Analysts and Supervisors.

Quality & Continuous Improvement

• Own quality control programs to ensure consistent adherence to client billing guidelines, internal review standards, and accuracy benchmarks.
• Drive process automation, workflow optimization, and technology adoption to enhance throughput and operational precision.
• Collaborate with Product and Data teams to identify trends, develop analytics dashboards, and enhance insights delivery for clients.

Client Partnership & Collaboration

• Serve as senior liaison to key clients, ensuring operational performance meets or exceeds contractual expectations.
• Collaborate with Client Success and Implementation teams to align operational execution with evolving client needs.
• Participate in client presentations, business reviews, and compliance strategy discussions to reinforce the value of Managed Bill Review's (MBR) managed review model.

Cross-Functional Leadership

• Act as a bridge between Compliance Operations and other business units (Technology, Product, Analytics, and Finance).
• Provide operational insight and subject matter expertise in roadmap discussions, ensuring solutions reflect real-world compliance and client scenarios.
• Partner with internal stakeholders to evolve policies, training programs, and compliance methodologies in alignment with corporate governance and industry best practices.

Requirements & Skills:

• Minimum 7-10 years of experience in legal operations, compliance management, or managed review services.
• Proven experience leading large, distributed operational teams (50+ employees) within a client service or technology-enabled environment.
• Strong understanding of law firm billing practices, client billing guidelines, and litigation lifecycle.
• Exceptional leadership, analytical, and problem-solving skills with the ability to drive performance through metrics and accountability.
• Excellent communication, presentation, and interpersonal skills with the ability to engage executive and client stakeholders.
• Strategic thinker with a hands-on operational mindset.
• Experience with workflow tools, BI dashboards, and operational analytics a plus.

Education:

• D., MBA, or equivalent advanced degree preferred.
• Bachelor's degree in Legal Studies, Business Administration, or related field required.

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level.Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee's I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit:everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.