UTS-Concur Support Desk Associate at UNC Chapel Hill

North Carolina State University

$20.00 / hr

United States, North Carolina, Chapel Hill

1100 Bioinformatics Building (Show on map)

Nov 13, 2025

Position Information

Posting Number	PG195574TM
Position Number	48SM16
Position Type	Temporary
Essential Job Duties	The primary purpose of this role includes but is not limited to: serve as a member of the team. The position will be the central campus resource for questions and assistance regarding the use of the Concur Request & Expense System. This position provides exceptional customer service and acts as an expert travel expense reconciliation resource at the University. This position will ensure compliance with university travel & expense policies and regulations through education efforts and will provide expert guidance on travel expense-related topics. Travel Services supports an end-to-end travel program that includes pre-travel approval, travel booking, expense reimbursement, and the reconciliation of university-provided payment methods. The mission of the team is to deliver exceptional customer service, support, and training; provide timely reimbursement processing; and ensure compliance with University Policies, State of North Carolina Policies, and Federal Policies as applicable. Remote Position
Is Time Limited	No
If Yes, Appointment Length	11 months
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer: Health Insurance for Temporary Employees Enhance your career with LEAD courses Attend non-revenue generating sporting events for free. Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Department Information

Job City & State	Chapel Hill, NC
Department

System Information

Classification Title	Temporary-Service Maintenance
Working Title	UTS-Concur Support Desk Associate at UNC Chapel Hill

Requirements and Preferences

Work Schedule	Monday - Friday; 40 hours week (Remote)
Other Work/Responsibilities	N/A
Minimum Experience/Education	Candidates must possess at least 2-3 years of customer service experience in an administrative setting plus be detail-oriented.
Department Required Skills	Ensure compliance with university travel and expense policies and regulations through educational efforts. Provide expert guidance on travel and expense-related topics. Respond to inquiries via phone, email, and support ticket submissions. Coordinate ad-hoc trainings or support sessions via Zoom or Teams. Ensure travel authorizations, advances, and expense reports are accurate, timely, and efficiently processed. Compute and verify travel-related expenses for accuracy. Assist campus users with the preparation and review of expense reports. Work with campus constituents to resolve complex travel expense reconciliation issues. Promote understanding and adherence to university travel policies through ongoing education and communication efforts.
Preferred Years Experience, Skills, Training, Education	Experience with Concur Travel Software SAP Concur
Required License or Certification	N/A
Valid NC Driver's License required?	No
Commercial Driver's License Required?	No

Recruitment Details

Anticipated Hiring Range	$20.00/hourly

Recruitment Dates

Job Open Date	11/12/2025

Applicant Information

Quick Link

https://jobs.ncsu.edu/postings/224906

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.