Manager Operations - Rope Access

Essential Job Functions
* Maintains a safe, secure and healthy environment by adhering to Company/Customer safety and quality standards and practices and to legal regulations, alerting others regarding potential hazards or concern
* Adheres to and is a champion of TEAM's Core Values
* Supports and manages billable operations, including scheduling
* Responds to all safety incidents or issues by being involved in Root Cause investigations, Near Miss tracking, Preventative Action development, and Corrective Actions
* Responds to customer concerns regarding quality, and works internally to resolve those issues and prevent future occurrences, logging Non-Conformance Reports as required
* Ensures all vendors have been properly vetted and classified as approved suppliers
* Acts as a liaison between the customer and vendors/internal groups to ensure conflicts are resolved (e.g.; engineering package delays, equipment scheduling conflicts, manufactured item deliveries)
* Reviews all customer work records to ensure documentation is thorough, customer purchase orders are provided, and the item/equipment used is clear for costing and pricing the work
* Coordinates material and equipment purchases/orders to meet customer requirements
* Assumes responsibility for technician personnel activities in the District, including annual evaluations, coaching, and merit increases, etc.
* Facilitates technician growth and development by aligning training and experience opportunities with the Technician Career Path and Technical Training plans
* Monitors technician training, both internal and customer-specific, and manages the field evaluation process to ensure all technicians are adequately evaluated as required
* Evaluates crew mix to achieve maximum profitability
* Monitors technician utilization in an effort to control non-billable hours and improves District profitability; runs and evaluates the utilization reports on a weekly basis
* Schedules technicians in Team Apps, and approves/verifies the hours worked and expenses, once entered
* Prepares customer quotations, as needed, and prices completed job packages once work is complete (in some Districts)
* Manages purchasing activity and works with vendors to ensure the District costs are received in a timely manner

Job Qualifications
* High school diploma or equivalent required
* Bachelor's degree in Management or industry related field preferred
* Five (5) plus years of industry related experience
* Previous management experience preferred
* Previous experience working in an ERP (Microsoft Dynamics AX) preferred
* Proficiency in Microsoft Office products
* Travel requirement: up to 50%

Work Conditions
* Position is located at the District office
* Work is conducted in a semi-private office/cubicle setting
* Days and hours of work are Monday through Friday 8:00 am to 5:00 pm. Some flexibility in hours is allowed, but the employee must be available during the core work hours of 9:30 am to 3:30 pm