Sample Room Clerk

For nearly a century, The Jel Sert Company has focused on creating high-quality, high-value foods and beverages that help bring people together. Jel Sert is proud of being awarded the Great Place to Work certification, along with being recognized as a Best Workplace to Work in Chicago and Best Workplace to Work in Manufacturing and Production. We are currently looking for a passionate and dedicated individual to join our team as a SAMPLE ROOM CLERK. If you are looking for a work environment that encourages personal growth, responsibility, and a shared vision for creating incredible products that help create lasting memories, then Jel Sert wants you!

The Sample Room Clerk will be responsible for maintaining Jel Sert's sample room while working closely with multiple departments in preparing samples and product to be delivered to sales reps and customers. This position serves as primary point person in the Customer Service department and will ship all outgoing requests through both FedEx and UPS. Requests will include new products, samples, mailers, and trade show materials. Assists the Marketing department with processing trade show orders timely and accurately.

This position will require the employee to work overtime as needed. Overtime is scheduled based upon individual job responsibilities and the needs of the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Handle all aspects of packing and shipping as deemed necessary on a priority basis and as requests from internal and external customers, which may include: finished goods, sample kits, owner kits, goodie bags.
• Maintain up to date sample room of current finished goods.
• Coordinate packaging, documentation and preparation of all small package shipments.
• Coordinate with Marketing to process trade show orders timely and accurately.
• Inventory control in sample area.
• Monthly cycle counts of sample inventory and shipping bins.
• Receiving and stocking for the sample area.
• Maintain storage room for archived orders & BOL's and offsite storage facility excel log sheets.
• Assist Customer Service with order documentation when needed as backup.
• Entering Sample Orders for the sample room. Assists Customer Service in entering DSM sample orders.
• Entering and filling Employee Orders
• Other duties as assigned by Manager of Customer Service.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION, EXPERIENCE, and/or SKILLS

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• At least one year of office experience is required.
• Must be willing to work in a team-based environment.
• Must be able to work with limited direct supervision.
• Detail oriented, good problem solving/organizational skills.
• Must have good communication skills in the English language, Bilingual Spanish is a plus.
• Position requires meeting deadlines and must also deal with a wide variety of people on various issues.
• Strong problem solving and critical thinking skills.
• Excellent follow up skills.
• Organized and work well under pressure.
• Provide excellent customer service to all internal and external customers.
• Computer literate and able to work in various systems.
• Experience with FedEx and UPS preferred.
• High School diploma required.

SALARY & BENEFITS

The Jel Sert Company is committed to pay transparency and will provide further compensation information during the interview process. The minimum compensation for the Distribution Associate is $17.38 per hour. Compensation is determined by a candidate's experience, education, skills, training, and the internal equity within our organization. Actual compensation to be paid will be determined upon an offer. In addition to a competitive compensation package, regular full-time corporate employees of Jel Sert are eligible for our extensive benefits programs that can be reviewed here.

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Reaching: Extending hand(s) and arm(s) in any direction.
• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward, or outward.
• Pulling: Using upper extremities to exert force in order to draw, drag, haul, or tug objects in a sustained motion.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.
• Fingering: Picking, pinching, typing, or otherwise working primarily with fingers.
• Grasping: Applying pressure to an object with the fingers and palm.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touch.
• Talking: Expressing or exchanging ideas by means of the spoken word.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction.
• Repetitive motions: Making substantial movements of the wrists, hands, and/or fingers.
• Medium work: Exerting up to 50 pounds of force occasionally, up to 20 pounds frequently, and/or up to 10 pounds constantly to move objects.
• Visual acuity: Required for viewing a computer screen, analyzing data, inspecting materials, or operating machinery.
• Visual acuity to operate motor vehicles may also be required.

FOOD SAFETY and QUALITY RESPONSIBILITIES

• Follow applicable procedures and work instructions.
• Back up is Redundant

IMPACT ON JEL SERT SUCCESS

This success of this job is measured by customer satisfaction, both internal and external while adhering to Jel Sert's shipping and customer service policies. This role must operate in an accurate, efficient and cost effective manner and ensure all shipments and HQ deliveries are in accordance with Jel Sert's standards.