Provisioning Analyst

The PC Provisioning Analyst ensures that all services provided by the Provisioning Program are delivered within the agreed Service Level Agreement set in place. The candidate will be responsible for imaging, QA and Provisioning of all PC devices in addition to remote assistance to staff to enable Day 1 Provisioning of devices dispatched by the PC Provisioning team.

Candidates must be local to Washington, DC area. This role is 100% on site in downtown Washington, DC.

Essential Job Functions:

• Unbox, image, box and provision PC devices to all staff

• Schedule appointments with WBG staff to confirm Day 1 Provisioning including setup of Email, Office, Biometrics, Applications and more

• Ensure Service Level Agreement is maintained on a daily basis

• Scan all received equipment, imaging computers with a standard image, delivery and setup of PC request

• Monitor PC Provisioning queue, and maintain lowest individual pending ticket count

• Ensure that all PC requests fulfilled are within the PC Provisioning policies and guidelines

• Confirm accuracy of all asset management related systems including physical inventories

• Follow established and tested process and procedures provided by the Team Lead

• Validate Provisioning through defined quality assurance procedures

• Ensure work environment is maintained (clean, organized, and safe)

• Provide weekly statistics to Team Lead on a regular basis, or on demand

• Troubleshoot PC Operating System and Hardware issues as needed

Educational Qualifications and Experience:

• Education: Bachelor's degree preferred

• Role Specific Experience: 2+ years of work experience relevant to the duties and accountability of the position

• Experience in IT Customer Service, Technical Troubleshooting, IT Asset Management and IT Device Provisioning and Support

• Experience with standard operating systems and tools, including but not limited to: Windows, ServiceNow, M365, Outlook

Certification Requirements: None specified.

Required Skills/Abilities:

• Proficiency in MS Excel and PowerPoint (MS-Office skills), ServiceNow, Client relationship management

• Advanced knowledge of hardware and software products, and problem solving/troubleshooting skills

• Advanced knowledge of office technology hardware (PC's, printers, etc.)

• Willingness and ability to exhibit pleasant, professional, and courteous workplace etiquette

• Excellent verbal and written communications skills

• Excellent administrative skills: organized, efficient, detail oriented, and versatile

• Excellent customer service approach to dealing with people at all levels

• Accountability towards team objectives

• Ability to assemble and configure typical equipment configurations for PCs or laptops

• Ability to function well in a team-based environment, and to contribute to common goals

• Ability to perform all responsibilities of all analysts and maintain productivity at all times

Desired Skills/Abilities:

• ServiceNow

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.