Position Summary:
This position is responsible for supporting daily operational and systems-related issues that occur with all Fulfillment customers, including those related to Service Level Agreements.
What you will do in this role:
- Review late-order dashboards, emails and reports daily to resolve issues and meet Service Level Agreements for all Fulfillment customers
- Function as the primary point of contact for Customer Service, Sales and IT to resolve day-to-day customer facing issues.
- Work closely with Corporate Operations and individual DCs to ensure shipping in a timely manner, shipping according to individual customer requirements, and that all Customer SLAs are being met
- Work to keep compliance chargebacks to a minimum and customer satisfaction at a maximum by managing Service Level Agreement adherence across all Fulfillment customer accounts.
- Act as a liaison between Accounting and Inside Sales to ensure all Fulfillment customer(s) A/R are being kept as clean as possible at all times
- Coordinate with both Sales and Upper Management to enforce MAP compliance
- Coordinate with Sales and Product Management to execute inventory reserves for key customers and promotions
- Perform ad hoc reporting as needed.
Qualifications
What we look for in a candidate:
- Bachelors degree or equivalent work experience
- Strong verbal and written communication skills
- Proficiency in Microsoft Office: Word, Excel and PowerPoint
- Excellent problem solving ability
- Working background in the consumer electronics, consumer goods and/or appliance industry preferred
- Ability to multi-task and exceed customer expectations and responsiveness
- Sound analysis and critical decision making skills
Additional skills, knowledge, and abilities:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
- While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
- Ability to multi-task and handle a fast paced environment. Accuracy, reliability, and dependability are a must. Able to work well with others, both inside and outside the office.
Almo is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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Almo
Nov 10, 2025