Building Permits Manager

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's The Loudoun Difference.

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

Located in the western part of the Washington, D.C. metropolitan area, Loudoun County is a dynamic community that has experienced significant growth over the past decades with changing development environments, ranging from transit-oriented development at our new Metrorail stations, to redevelopment of existing neighborhoods, to maintaining and fostering our vibrant rural economy in the western part of the county. These factors create a lively atmosphere and agile work environment.

Loudoun County Government, named by Forbes Magazine as one of the 2025 Best Largest Employers, is comprised of County staff who dedicate their talents, education and experience to make a difference. In the Department of Building and Development, we place a high value on work-life balance, professional development and service to our community. Join our team of professionals who are committed to Community, Teamwork and Innovation in a collaborative, fast-paced environment.

Mission
The Department of Building and Development's mission is to provide premier customer service in a timely and competent manner, and to work with the community and other local government units to create a vibrant and healthy physical, social and economic environment. Services shall be provided in an equitable, respectful, and professional manner.

Vision
The Department of Building and Development is committed to developing premier staff in a supportive learning environment by investing in education, training and work experience that results in a comprehensive knowledge of the department's organizational purpose and importance of each employee's role in the success of the department. We strive for excellence, integrity, and equity in the treatment of our staff.

The Loudoun County Department of Building and Development is seeking an experienced manager to lead a team of customer service supervisors and to oversee the daily programmatic function of processing building, trade and zoning permits in conformance departmental policies and procedures, the Uniform Statewide Building Code, and Loudoun County Zoning Ordinance.

What You'll Do:

* Management: Supervises a team of 3 customer service supervisors with priority focused on team cohesion, training and development, workload management, and job performance.
* Compliance: Ensures team of customer service supervisors and permit technicians follow established policies and procedures for taking in and issuance building, trade, and zoning permits in compliance with regulatory requirements.
* Customer Service: Ensures that the customer service team provides excellent customer service to the public and supports the needs of internal and external stakeholders.
* Collaborate and Solve Problems: Work with inter-divisional, inter-departmental, and organizational partners, developers, contractors and the public to assist in navigating through multiple overlapping processes, identify potential issues that may arise, and assist with ensuring that timelines are met, and issues are adequately addressed. Provides leadership support for the Business Assistance Team and Fast Track program.
* Communication: The ability to communicate effectively in-person, in writing, and verbally with county staff, elected officials, and the development community is critical to the success of this role.
* Strategic Leadership: This critical leadership role supports the Permits Issuance Division Manager in carrying out the vision and strategic goals of the division, fostering innovation, and developing a strong collaborative team. Experience in budget development, strategic planning efforts, administering human resources policies, solving complex problems, and developing policies and procedures is strongly preferred.

What We're Looking For:

* Public Service: A passion for local government and solving complex customer service issues. A strong interest in Land Development is preferred.
* Leadership: The ability to inspire and motivate a team, set clear goals, and resolve team conflicts while maintaining a positive work environment.
* Mentoring and Coaching: Experience in developing staff through training, feedback, and support to enhance skills and performance.
* Problem-Solving: Strong analytical skills to identify operational deficiencies and implement effective solutions.
* Communication: Excellent analytical and writing skills with the ability to solve complex issues with diplomacy.
* Adaptability: The ability to adjust strategies and approaches in response to changing circumstances and challenges.
* Strategic Thinking: A deep understanding of operational processes with experience identifying areas for improvement that align with the organization's strategic goals.
* Performance Management: Experience in setting performance metrics, managing priorities, evaluating staff performance, and providing constructive feedback.

The ideal candidate will be organized, team oriented, and must demonstrate the ability to engage staff and foster trust across the team. The ideal candidate must also demonstrate the ability to assess operational challenges, make informed recommendations, solve complex issues, and resolve conflicts with minimal supervision. Working knowledge of regulatory policies and procedures (local, state, federal), including building code enforcement is strongly preferred.

Why Loudoun County?

* Flexibility: After your initial training period, you will have the option to telework for up to one day per week. We understand the importance of work-life balance.
* Impactful Work: You'll work on projects that directly impact residential and commercial development in Loudoun County.
* Collaborative, Results-Oriented Culture: Join a team of professionals who value collaboration, innovation, and excellence in customer service. You'll have the opportunity to learn from experts in land development and contribute to the strategic success of the department.
* Growth Opportunities: Our department is committed to your professional development and success, with mentorship and career advancement opportunities.
* Excellent Comprehensive Benefits: We offer a competitive benefits package to support your health, financial security, and lifestyle. Benefits include generous paid holidays and leave, health plans, retirement savings and investment options, employee assistance support, flexible spending accounts, tuition assistance, long-term care insurance, fitness membership discounts, wellness programs, and more.
If you're ready to take your career to the next level and contribute to the success of Loudoun County, apply now! Applicants should include information that demonstrates how previous work, volunteer, and educational experiences will make them the ideal Permits Division team member.

Hiring salary is commensurate with experience

Master's degree in Public Administration, Public Policy, Business, Planning, or related field; two (2) years of related, progressively responsible work experience; or equivalent combination of education and experience.

Certified Zoning Official preferred but not required.

Criminal background check required. Based on assigned program area a credit and/or DMV check may also be required. For DMV check, valid driver's license and good driving record required (driving records may be reviewed annually for continued qualification).

Obtain Permit Technician Certification through the Department of Housing and Community Development within 18 months of hire.