Recreation Manager

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Who We Are:

Founded in 1960, Loews Hotels & Cooperates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For:

An experienced and passionate Recreation Manager to oversee our recreation and pool operations, lead a high-performing team, and ensure our guests enjoy safe, memorable, and engaging moments.

Who You Are:

• A strategic and hands-on leader with deep expertise in pool operations, lifeguard supervision, and guest recreation experiences.
• Data-driven and safety-focused, able to analyze compliance reports, training logs, and guest feedback to drive continuous improvement.
• Detail-oriented and analytical, with the ability to assess performance using data and metrics.
• A skilled communicator and presenter who can inspire and coach team members effectively.
• Organized and efficient, capable of managing multiple priorities and maintaining compliance with safety standards.
• Committed to fostering an inclusive and supportive work environment.

What You Will Do:

• Lead the daily operations for Recreation, Fitness Center, and Safety Programs-ensuring alignment with brand standards and guest expectations.
• Manage and monitor all pool and recreation activities, including guest programs, and towel service
• Lead training of all recreation team members.
• Foster internal awareness and promotion of recreation offerings to maximize guest engagement and revenue opportunities.
• Maintain cleanliness, safety, and functionality across all recreational areas
• Lead monthly staff meetings and training sessions to reinforce safety protocols and service standards.
• Analyze trends and guest feedback to evolve our recreational offerings and enhance satisfaction.
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  

Your Experience Includes:

• Minimum two year of recreation/aquatics supervisory experience
• Must be able to swim and be comfortable in and around water for an entire shift
• Must be able to complete and maintain current Lifeguard certification to include written and practical exams
• Able to work a flexible schedule, including nights, weekends and holidays
• Must complete monthly in-service training requirements
• Must hold clean motor vehicle driving record upon request
• High School Diploma or Equivalent; Associate's degree in a related field is preferred
• Licensed Lifeguard Instructor certification preferred

Who You'll Supervise:

• Recreation Team