Manager, Financial Aid Processing Operations

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Lone Star College-System Office, University Park

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Lone Star College-System Office employees are based at one of two System Office locations; The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs.

Location address is 20515 SH 249 (SH 249 and Louetta Road) Houston, Texas 77070-2607.

PURPOSE AND SCOPE:

The Manager, Processing Operations supervises Financial Aid Analysts, Coordinators and Administrators in the Operations area. The person in this position manages the awarding, processing and timely disbursement of Title IV, state and institutional aid.

ESSENTIAL JOB FUNCTIONS:

1. Manages a team of Processing Operations employees at various levels ensuring team provides consistent and superior services, sets and prioritizes team goals to achieve department objectives, and monitors team activity to ensure compliance with LSC policies and procedures
2. Serves as liaison with third- party servicer for the verification of approximately 10,000 students
3. Manage the awarding, processing and timely disbursement of federal, state and institutional financial aid
4. Continuously reviews, analyzes, and evaluates effectiveness of department operations, works with the Executive Director of Financial Aid System Operations to streamline current processes and strive for leaner, efficient process flows
5. Partners with the Executive Director of Financial Aid System Operations to establish policies that are related to Satisfactory Academic Progress standards
6. Actively remains current on policies, procedures and requirements for financial aid programs and Lone Star College processes. Ensures compliance with all applicable internal and external rules, regulations, and requirements, as well as LSC policies and procedures
7. Provides training, assessments and coaches staff on processes
8. Assist Financial Aid Contact Center and Campus Managers in resolving student issues, SNOW tickets, in-house verification, C-codes, etc.
9. Participates as an LSC representative on various committees, meetings, conferences, and workshops
10. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS and ABILITIES REQUIRED:

• Strong working knowledge of state and federal Financial Aid regulations
• Skilled in the use of personal computers and related software applications
• Strong interpersonal and communication skills, ability to work effectively with a wide range of constituents in a diverse community
• Effective verbal and written communication skills
• Excellent management and organizational skills

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS:

* Bachelor's degree and at least 5 years of experience, or an equivalent combination of education and experience

• Experience must include at least 3 years in a supervisory level position
• Must be in good standing with the Department of Education

* Must successfully complete all National Association of Student Financial Aid Administrators (NAFSAA) Professional Credentials within one year of hire according to the schedule provided by supervisor

PREFERRED QUALIFICATIONS:

• National Association of Student Financial Aid Administrators (NAFSAA) Credentialed Professional or Certified Financial Aid Administrator (CFAA) certification

Hiring salary range is $77,356 - $88,960.

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

1. Length of time (specific months and years) of employment
2. If the position was full time or part time
3. If the position was paid or unpaid
4. Level of degree completed including date earned.
5. Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Go to the Job Search page, click on 'My Activities' at the top of the page. Under My Cover Letters and Attachments you will click on 'Add Attachment.' Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.

If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.

You must limit your file name for any attachment to 40 characters or less.

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.