Patient Services Representative

Job Summary:

The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. Complies with established company policies and procedures, HIPAA Privacy Rules and University of Colorado School of Medicine Confidentiality Policy. This position ensures clear and timely communication including patient appointment status to clinical department(s). The Patient Services Representative also assists in overall department work that may include overflow from other departments and/or locations.

Key Responsibilities:

• Acknowledges and welcomes patients and visitors; sets the tone for a positive experience.

• Checks patients in and out for appointments, schedules follow-up appointments at time of discharge.

• Monitors healthcare provider schedules daily to ensure that all open appointment slots are filled same day and schedules are free of roadblocks.

• Reviews the Daily Appointment Report three to five days in advance for patient appointments to ensure referral accuracy.

• Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record (EPIC).

Work Location:

Onsite - this role is expected to work onsite and is located in Aurora, CO.

Why Join Us:

The Hemophilia & Thrombosis Center (HTC) is an internationally renowned specialized disease management center for children and adults within the University of Colorado, School of Medicine. The HTC provides direct comprehensive diagnostic and treatment services to over 3000 adult and pediatric patients with rare chronic bleeding and clotting disorders throughout a multiple state region. The Center encompasses a freestanding School of Medicine clinic, a specialty pharmacy, research laboratories, clinical research services, professional training, patient education, and patient outreach and support programs.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 10/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

• Three (3) years of patient/client-facing experience.

• Substitution: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to three (3) years.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Medical office experience.

• EPIC experience.

• MS Office experience.

• Bilingual in Spanish/English.

• Professional customer service experience.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively, both in writing and orally.

• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.

• Outstanding customer service skills.

• Ability to maintain a professional demeanor and positive attitude with clients, employees, and management.

• Ability to work individually and as part of a team.

• Ability to read, analyze, and interpret policies, documents, and regulations.

• Detail-orientated with excellent organizational skills.

• Ability to understand, apply, and benefit from technology as well as learn new computer applications when necessary.

• Ability to work within large, complex healthcare systems.

• Ability to maintain confidentiality by phone or in writing.

• Ability to keyboard/type, write legibly, and accurately record information.

• Ability to analyze and interpret data.

• Ability to organize workflow with particular focus on tracking patient care and improving patient flow.

• Strong interpersonal skills with the ability to deal calmly and courteously with people and stressful situations.

• Ability to manage time and finish tasks in a timely manner.

• Strong work ethic with the ability to follow oral and written instructions and established procedures.

• Ability to multitask efficiently and effectively while maintaining accuracy, consistency, and quality control standards.

• Ability to perform basic filing, office procedures, and word processing.

• Ability to adhere to all policies and procedures, including but not limited to standards for safety, attendance, punctuality, and personal appearance.

• Understanding of patient registration and insurance processes.

• Understanding HIPAA practices and patient confidentiality.

Conditions of Employment:

• Must be able to travel to alternate locations assigned.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address.

Questions should be directed to: Eddie Tapia, eddie.tapia@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until position is filled. For best consideration, apply by November 30^th, 2025.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $50,856 - $58,992.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing non-discrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.