Senior Client Relations Specialist

Join Rimkus and unlock your potential with endless opportunities for growth, learning, and making a difference!

Rimkus (www.rimkus.com) is a worldwide leader in Engineering and Technical Consulting. Rimkus experts specialize in building envelope, engineering, forensic consulting, dispute resolution, construction management services, and solutions built for the environment.

NOW IS THE TIME to join this growing and stable company! We offer our full-time employees a competitive salary, bonus opportunities and a full benefits package that includes medical, dental, vision, life, disability, employer-matching 401(k), and opportunities for advancement!

Overview

Senior Client Relations Specialist manages and supports top-tier client accounts while providing advanced analytical and reporting support. This position combines strategic client relationship management with data-driven insights to enhance service delivery and operational efficiency. The ideal candidate will have 7+ years of experience in client service or account management, strong communication and problem-solving skills, and proficiency in handling complex client needs. In addition to managing daily client assignments and inbound inquiries, this role will assist with preparing reports, analyzing client data, and contributing to national business development initiatives. Cross-functional collaboration and the ability to thrive in a fast-paced environment are essential.

The Salary Range for this position is $53,300 - $79,900 and is dependent on education, experience, location and certifications/licensure.

Essential Job Functions

• Prepare and analyze reports and data to support client service and business development initiatives
• Develop, maintain, and analyze complex Excel reports and visualizations to track client metrics
• Manage and support top-tier client accounts and inbound client matters
• Serve as a primary point of contact for client inquiries and requests
• Build and maintain strong, long-term client relationships
• Resolving complex client issues with urgency and professionalism
• Deliver exceptional customer service to drive growth
• Collaborate with cross-functional teams and contribute to other operational areas
• Ensure a time-sensitive, exceptional client experience

Required Education and Professional Certifications

• Associate or bachelor's degree preferred
• 7+ years of experience in client service, account management, or customer success

Required Skills and Abilities

• Strong written and verbal communication skills, with the ability to interact effectively with professionals at all levels
• Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, data visualizations
• Proven ability to identify problems, resolve objections, and address complex client issues with urgency and professionalism
• Excellent attention to detail and ability to thrive in a fast-paced, test-and-learn environment
• Strong project management, interpersonal, analytical, and critical thinking skills
• Collaborative team player with the ability to work well across departments
• Commitment to delivering outstanding client service and relationship management

Physical Demands, Overtime, and Travel Requirements

• Physical Demands - Work is performed primarily in an office setting and employee is frequently required to stand, walk, sit, bend, balance, stoop, kneel, crouch, talk, and hear. Position requires the ability to speak, write, and communicate clearly. Employee may lift and/or move up to 25 pounds. In addition to physical requirements, employee must be sharp, focused, and alert while performing his or her duties and interacting with clients, coworkers, and vendors. This includes possessing the mental aptitude, cognition, concentration, and state of mind necessary to perform his or her job duties, with negligible distractions that could jeopardize employee's work productivity, quality of work, and safety to self and others.
• Overtime - This position is salaried with a non-exempt FLSA status. Regular working hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, with one hour for lunch. There will be periods where overtime will be required, which the employee will need to comply with in order to meet the demands of the position.
• Travel Requirements - Minimal to no travel beyond the greater metropolitan area of the employee's assigned district office is expected for this position.

At Rimkus, we value a diverse and inclusive workplace where all employees feel valued and respected. We are committed to creating a work environment that supports and celebrates the unique perspectives and experiences of all employees. If you share our commitment to diversity and inclusivity and are excited about joining a welcoming and supportive team, we encourage you to apply for our open positions.

Rimkus is an Equal Employment Opportunity (EEO) Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, or protected veteran status.

THIS JOB DESCRIPTION IS SUBJECT TO CHANGE AND DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT OR A GUARANTEE OF CONTINUED EMPLOYMENT

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