IT Manager-Enterprise Systems - Point of Rocks, MD
 Canam Steel Corporation | |
 United States, Maryland, Point Of Rocks | |
| 4010 Clay Street (Show on map) | |
 Oct 21, 2025 | |
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Job Summary:
The IT Manager - Enterprise Systems is responsible for managing the leadership, governance, and operational support of the company's enterprise resource planning (ERP) platform, Microsoft Dynamics 365. This role oversees day-to-day system performance, supports end-user functionality, drives continuous improvement, and ensures the ERP system aligns with business processes and strategic goals. This role requires prior experience with Microsoft Dynamics 365 Finance & Operations and Microsoft Dynamics 365 Customer Experience (CE/CRM). The IT Manager will supervise a team of 1-2 internal Business Analysts and manage the relationship with the company's third-party ERP support provider. This position serves as the primary point of contact between IT and business stakeholders for all ERP-related matters, with accountability for ERP system integrity, configuration, data quality, issue resolution, enhancement management, and budgetary planning. Candidate must reside within a reasonable commuting distance to one of plant locations - Point of Rocks, MD; Washington, MO; Peru, IL; Jacksonville, FL; or South Plainfield, NJ - and have access to a major airport. Must be willing to travel up to 50% of the time. This position follows a hybrid work model, with the expectation to be onsite up to three (3) days per week, or as determined by your manager based on team and business needs. The remaining days may be worked remotely. ESSENTIAL FUNCTIONS: * Own the stability, performance, and ongoing optimization of the Microsoft Dynamics 365 ERP platform (F&O and CE modules). * Supervise internal ERP Business Analysts, providing direction, mentorship, and performance oversight. * Manage the external ERP support partner, ensuring service levels, escalation management, and project delivery expectations are met. * Act as the primary liaison between IT and functional business units (e.g., Engineering, Operations, Supply Chain, Sales, Marketing, Finance) to ensure alignment between system functionality and business process needs. * Oversee the intake, prioritization, and execution of ERP-related change requests, configurations, and break/fix issues. * Ensure proper documentation and control of ERP system configurations, processes, and integrations. * Lead planning and implementation of system updates, patches, and new features in collaboration with key stakeholders. * Maintain governance practices for ERP access, security roles, data quality, and change control. * Facilitate training, communication, and end-user support to promote user adoption and ERP effectiveness. * Support data integrations between ERP and other enterprise applications (e.g., data warehouse, shopfloor control). * Identify and implement opportunities to improve ERP-supported business processes. * Collaborate with IT leadership on system roadmaps, capital planning, and strategic initiatives. * Monitor key ERP performance metrics and regularly report status, issues, and improvement opportunities. * Performs other duties as assigned by supervisor. * Regular and reliable attendance. | |