IT Technician - Laboratory Support (East Market) - Full-Time -

This position involves daily travel between sites using the employee's personal vehicle. Mileage reimbursement is provided.

GENERAL SUMMARY:

The IT Technician is responsible for on-site, in-house, and remote technical service support, installation, configuration, and incident resolution in the Endpoint Devices (including, but not limited to PC, Laptops, tablets, Phones, Printers, et.) device environments based on team assignment.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

* Provides technical support to customers on operational or maintenance aspects of system equipment.

* Diagnoses hardware, software, mechanical and systems failures, using established procedures.

* Provide technical assistance to local or system projects and technical staff as needed.

* Identifies and appropriately escalates system hardware, software or build issues for quality assurance and system stability.

* Provides excellent customer service by keeping customers fully informed of the status of their incident.

* Expected to support local or system initiatives and critical projects upon request.

* Knowledge of Henry Ford Health locations preferred.