Sr. Ops Specialist, Technical

Job Summary

We are currently hiring a Senior Operations Specialist for our Advantage Technical team, and our ideal candidate will possess a passion for impacting lives and our community. The primary purpose of this position is to support the program implementation and operations efforts of account teams. Senior Operations Specialists are tasked with managing assigned responsibilities while acting as support for entry level Operations Specialists. May participate in training and support coverage of supervisor duties when required.

Essential Duties

Your Day-to-Day Leadership includes Activities such as these:

• Works in conjunction with the Management team to provide account implementation and operations support as required to install, maintain, and expand business opportunities.
• Acts as a program liaison between Clients, Talent, and Company departments.
• Reviews and assesses prospective permanent and temp/consultant employee background reports and drug test results against client requirements and partners with account team to communicate results as appropriate.
• Additional administrative duties such as the scheduling, coordinating of travel and coordinating of meetings and maintenance of administrative calendars will also be required.
• Contributes to other program implementation and operation requirements as assigned
• Partners with internal teams and client leaders to ensure successful implementation of new clients or new procedures in support of existing clients.
• Escalates client requests or issues to the appropriate team based on scope and nature of issue.
• Educates account team, including sales staff and recruiting teams, on the requirements of the client and ensures adherence to client procedures.
• Assists Management in training and mentoring entry level Operations Specialists. Acts as an escalation point to Operations Specialists with complex client issues.

Competencies

Competencies we value for this role include ethical conduct, thoroughness, detail-oriented, excellent written and oral communication skills, strong time management skills, customer-service orientation, good skills in the use of Microsoft Office products (Word, Excel and PowerPoint), proven strong organizational skills, and an ability to effectively prioritize in a multi-task environment while staying even-keeled. Must have basic understanding of employment laws and regulations, be internally motivated with strong desire to succeed, adaptable in changing situations, warm agreeable interpersonal skills with ability to effectively listen, ability to be proactive and reactive in problem solving, and have a strong technical proficiency to the extent all electronic data flow including hiring, payroll, reporting, and other job functions. We also desire at least 4 years of business operational support experience as well as an Associate degree or two years of recruitment experience.

Culture

The Staffmark Group experience is more than just a job.

• Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company - one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp!
• Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated's 2021 Best of Staffing Client Diamond and Best of Staffing Talent Awards.
• A commitment to diversity and inclusion. An equitable, inclusive, and diverse work environment are critical to the mission, vision and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
• An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well-above the industry average.
• Excellent benefits. Our team's health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.
• Training and support excellence. Bring your talent and commitment, and we'll provide the tools and resources you need to be successful on the job.
• Longevity and security - with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential.
• Learn more about us at www.staffmarkgroup.com

Required Language

Advantage Technical Services and our parent company, Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.