Workplace Experience Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Launch your career at JLL! This is an entry-level position and can provide opportunities for growth. You will work as part of an integrated facilities management team at multi-million sq ft world headquarters for a JLL client.

Job Overview

The Building Services Coordinator/Workplace Experience Ambassador is responsible for delivering exceptional client experiences through proactive engagement, communication, and is the SME for maintaining a high-touch service within an executive profile office environment. This role involves enhancing engagement and partnership between JLL, service partners, and clients, ensuring superior service delivery with a strong sense of ownership over the building space.

Client and Guest Interaction and Support

• Primary Contact:Serve as the initial point of contact for all client employee and guest inquiries, issues, ticket management, troubleshooting, and feedback related to workplace services.
• Client Engagements:Work closely with the client and account teams to schedule meetings and customer engagements.
• Fostering Relationships: Develop and maintain strong relationships with business unit admins and sustaining those relationships through consistent, proactive communication and collaboration.
• Follow-Ups:Conduct routine follow-ups with clients and guests to ensure their concerns or needs have been addressed.
• Requests Handling:Act as the primary contact for client requests, ensuring work is properly handed off to internal teams and the client is updated on the completion of work requests.
• Access Management:Manage area access, ensuring employees and guests follow established processes and maximizing turnaround time for requests.

Operations and Quality Assurance

• Daily Operations:This role will support daily operations by efficiently managing building services and maintaining seamless, high-quality experience for clients and occupants.
• Inspections:Conduct routine walkthroughs and assessments to ensure the space is in pristine condition, addressing any cleanliness and safety issues or concerns.
• Work Orders:Receive information on facility maintenance from the executive team and create work orders as needed.
• SLA Compliance:Execute services consistent with JLL and client-established SLAs, standard processes, and professional brand image.
• Service Improvement:Continuously strive to improve experience service performance through innovative suggestions.

Event and Visitor Coordination

• Event Support:Support events and visitors with planning and execution as requested.
• Guest Management:Manage special guest and dignitary visits at the reception desk.
• Concierge Services:Provide exceptional concierge services, including catering coordination, maintaining supply stock levels, and local recommendations for hotels, restaurants, and car services.
• Room Management:Ensure all rooms are professionally maintained, put in work orders as needed, and guarantee room signs are accurate every morning.

Administrative and Soft Services

• Administrative Excellence:Provide administrative support, and support leadership to improve overall service levels.
• Operational Support:Ensure services are executed in a manner consistent with SLAs, build meaningful relationships with client employees and guests, and achieve JLL-established performance goals.
• Additional Duties:Perform additional job duties as requested, ensuring the efficient and effective execution of high-profile initiatives.

Education and Experience

• Education:High School diploma or equivalent; Professional Certificate or associate degree highly desired; bachelor's degree in business administration or equivalent is an asset.
• Experience:Two or more years of experience in a corporate office environment, with a proven track record of exceptional customer service. Executive suite experience highly desired.

Skills and Abilities

• Customer Service:Exceptional client service skills with a focus on delivering outstanding experiences to corporate level executives.
• Organizational Skills:Strong organizational and time management skills, with the ability to prioritize and manage multiple priorities effectively.
• Communication:Excellent verbal and written communication skills, with the ability to build relationships and collaborate with diverse stakeholders. Confidentiality a must.
• Problem-Solving:Proactive problem-solving skills and ability to adapt to changing circumstances.
• Technical Skills:Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook), Salesforce.com, and CMMS/Corrigo Systems.

Essential Functions

• Client and Visitor Engagement:Greet clients and guests, ensuring they feel welcomed and supported.
• Security Compliance:Follow Client security policies and ensure corporate policies and procedures are followed.
• Risk Management:Identify potential risks and escalate appropriately to prevent privacy breaches, security incidents, or disruptions.
• Support Services:Resolve problems related to building services, including janitorial, parking, badging, and conference rooms.

Personal Attributes

• Interpersonal Skills:Strong interpersonal skills with the ability to collaborate, build relationships, and communicate effectively.
• Adaptability:Ability to quickly adapt to new devices, technology, and applications.
• Team Collaboration:Ability to work with diverse teams, lead by example, and foster a positive work culture.
• Continuous Improvement:Participate in continuous improvement initiatives and contribute to client workplace strategy.

As a Building Services Coordinator/Workplace Experience Ambassador, you will play an essential role in supporting the successful delivery of positive customer experiences. Your coordination, organization, and communication skills are key to ensuring the efficient and effective execution of various high-profile initiatives, ultimately driving positive outcomes for the organization and stakeholders.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.