Engineer, Enterprise Collaboration

Job Purpose

Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

The Engineer, Enterprise Collaboration Message Transport candidate will provide expertise, second and third-line support duties for the team responsible for end-to-end delivery of all e-mail services and surrounding technologies of ICE, Inc. and subsidiary companies. This position requires good proficiency with Secure E-mail Gateways and an understanding of e-mail security controls and knowledge of a range of enterprise tools and practices. Candidate should have good knowledge of Exchange Online/M365 and Exchange 2016/2019 but will work closely with the Messaging team responsible for Exchange services to provide excellent mail services for ICE

Candidates must be self-starters and quick learners who are not afraid to ask questions. Performing in a high-pressure environment while resolving issues promptly is essential.

Responsibilities

• Communicate clearly and collaborate with team members to execute tasks successfully. Provide Out of Hours support on an On-Call roster/rotation basis
• Manage full life cycle of engineering projects; perform complex development work and provide recommendations to management on potential solutions to issues
• Demonstrate a strong knowledge and understanding of development areas and how team contributions factor into overall health of the technology function
• Manage and resolve a variety of problems within their respective technology setting and provides solutions based on best practices and existing precedents
• Contribute to team by managing projects and assisting other technical & product managers in the evaluation of product requirements for software applications; develops and reviews detailed specifications
• Frequently interact with team and management to resolve issues or inquiries related to development; improve processes and procedures, where possible
• Document pertinent details and graphical representations of systems and flows for historical reference and consumption by team members, other technical teams, and management
• Document procedures for team member consumption
• Maintain system inventories

Knowledge and Experience

• 5+ years of related experience
• Good experience and knowledge with IaaS SEG's such as Proofpoint Email Security and Cisco IronPort
• Good experience and knowledge with Microsoft Email platforms; Exchange Online/M365 and Exchange 2016/2019/SE
• Experience with end-to-end email delivery in the Enterprise
• Good understanding of E-mail security controls and how to apply them within the Enterprise. Awareness of SPF, DKIM, DMARC, Anti-Spam, Anti-Malware and others
• Familiarity with Active Directory, Group Policy, DNS and Load Balancers
• Familiarity with ADFS, Entra ID and SAML
• Experience with management and automation scripting in PowerShell. Should be comfortable performing tasks from the command line and write basic scripts
• Experience with the management and optimization of Windows Server 2016/2019 in the Enterprise
• Good troubleshooting skills and ability to pinpoint root-cause
• Familiarity with industry standard server engineering tools and practices
• Familiarity with ServiceNow and Change/Incident Management practices
• Experience in the Financial Services industry is a plus
• Experience with Azure services and IaaS is a plus
• Experience with *nix operating systems is a plus
• Knowledge of Google Workspace is a plus

Desirable Skills

• Teamwork: Works well with teammates locally and at remote offices; shares knowledge and is seen as someone to go to for help; contributes to peer meetings
• Problem solving and decision making: Demonstrates a sense of urgency; takes ownership of problems and follows temporary fixes with permanent solution; finds creative solutions. Improves processes and introduces superior technology
• Communication: Is clear and accurate in verbal and written communication; listens to peers and supports employees; follows directions and provides useful feedback
• Professionalism: Makes a positive impression in person, via phone, and electronically; models a 'can-do' attitude; embraces additional responsibility; refrains from office gossip or conflict; works extra hours as needed to ensure work is complete; adheres to corporate policy and encourages others to do the same