Corporate Intern - Enterprise Process Improvement

First Citizens Bank offers an exciting summer internship program that provides development opportunities and hands on work experience while creating a talent pipeline for the Bank. Our interns will apply classroom knowledge in a corporate environment while making a positive impact across the organization and the communities we serve. Come help First Citizens build for the future!

The Enterprise Process Engineering team provides an independent perspective for Enterprise end-to-end process designs: to develop new processes, optimize

existing processes or consult on end-to-end process impacts. As internal resources, we understand the products, systems and processes, we bring cost-effective and time-efficient solutions,

and we develop strong business partner relationships.

In this role, you will:

* Be part of a dynamic team with interesting projects.

* Accountabilities can and may include areas such as research, analytics, projects, strategy, process review and improvement, as well as technology enhancements and support.

* Attend professional development sessions, informational sessions, networking and community service events.

* Have a dedicated manager and program manager to help you navigate the bank and the internship program.

* Be assigned a project, designed to improve a specific process or solve a problem that you will present at the close of the internship.

* Prepare a wrap-up presentation to be shared with the division leader and other key stakeholders in the company to outline your accomplishments and experience during the internship

Internship dates: 5/27/2026 - 7/31/2026

Required qualifications:

* High School Diploma or GED and 1 year of experience

* Currently enrolled at an accredited collegiate institution (during the time of the summer program)

* Ability to work 40 hours per week during the duration of the program

Preferred qualifications:

* Experience utilizing MS Visio or similar tool to document process flows
* Experience with developing business cases to justify a change
* Experience with problem solving and root cause analysis
* Ability to analyze and report on data utilizing MS Excel (e.g. Power Queriers, Pivot Tables, vlookups)
* Knowledge of statistics tools (e.g. Hypothesis testing, regression)

* 3.0 minimum GPA

* Strong desire to learn and grow

* Possess a positive attitude, naturally curious and enjoys collaborating with others

* Strong verbal and written communication skills

* Critical thinking skills

* Ability to multitask

* Ability to adapt and adjust priorities based on business needs

* Ability to take direction and absorb information quickly

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.