Customer Service Representative - TE

The Customer Service Representative serves as the Fluno Center Front Desk's first point of contact, providing exceptional service and support while creating the warm, professional atmosphere that defines the Fluno Center experience. This role manages guest reservations, check-ins and check-outs, answers calls and email, maintains accurate billing, assists with program and event support, and provides information to ensure every visitor feels valued and cared for. The front desk is the heart of the Fluno Center - the hub of information and hospitality for our guests, conference attendees, and staff alike.

Position works at UW Madison - Fluno Center:

Located just one block from State Street and a short walk from UW Memorial Union, the Fluno Center features:

• 100 guest rooms
• 13 conference rooms
• Oros Dining Room
• Smitty's Study Pub
• Fitness center

Work Schedule: Sunday through Thursday 7am - 3pm

• Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards

• Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information

• Troubleshoots and resolves issues in a timely and professional manner

• Monitors and maintains work areas and supplies to meet customer and operational needs

• Processes customer transactions and may take payments following established policies and procedures

• Guides and trains staff and student workers

UW Madison, Wisconisn Union, Fluno Center

17.00 per hour

6 months customer service experience preferred

Applicants needs to attach a Resume

Rod Rotar

rod.rotar@wisc.edu / 608-263-5596

• Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

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