Inside Sales Representative

Lightpath is one of the largest competitive local exchange carriers in the tri-state area. Weown and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath's continued focus on network excellence and a "customer first" service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.

Job Summary:

Responsible for handling inbound prospective customer inquiries and conduct outbound telemarketing activities to prospective customers with the objective of generating qualified leads that result in sales to "New Customers".

Responsible for conducting outbound telemarketing efforts to existing customers in support of data validation and customer marketing programs as directed by management.

Responsibilities:

• Responsible for handling inbound prospective inquiries.
• Understands and communicates knowledge of all products and/or services.
• Responsible for determining qualification of prospect based on company guidelines.
• Schedule appointments for Account Executives to meet with prospective customers.
• Work with Director, Sales Leadership and Account Executives to create prospective targets.
• Responsible for performing any and all administrative tasks & ensuring documentation is completed in a full and accurate manner.
• Responsible for meeting company standards and sales objectives pertaining to quantity and quality of work performed on an ongoing basis. Responsible for performing all work-related tasks in a manner that is compliant with policies and procedures.
• Demonstrates professional salesmanship through the use of highly developed telemarketing techniques and effective presentation skills.
• Responsible for performing timely and accurate lead entry of each sales transaction made as well as updating Salesforce CRM as required.
• Provides constant feedback to relevant departments regarding competitive information gathered.

Key Measures of Success Include:

• Outbound call volume.
• Data quality.
• Lead generation & qualification.
• Sales appointment generation.
• Attendance and participation in Sales meetings.

Qualifications:

• Associates degree or equivalent experience preferred.
• 1+ years of relevant work experience in tele-sales/telemarketing.
• Ability to work closely with other functional areas.
• Articulate, with strong oral and written communications skills.
• Ability to work in a fast-paced environment.
• Basic PC / Keyboard skills required.
• Strong customer service skills.
• High attention to detail, ability to multi-task with strong communication skills.
• High level of energy and commitment as well as the desire to succeed.

Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.