Request Fulfillment Assistant

This is a Temporary Casual position located in Wilson Library on the West Bank Campus. It is a computer-based position, as you will be processing loan requests for library patrons. This position is in the Resource Sharing Area. The Request Fulfillment Assistant plays a vital role in ensuring efficient, accurate, and timely processing of interlibrary loan requests. The Assistant is expected to maintain and promote a high standard of service for all participating libraries throughout the Minitex region.

Hours are 8:00 AM - 2:00 PM, Monday and Tuesday.

This position is in-person only - no remote work available.

Responsibilities

Duties include:

Request Fulfillment Assistant (100%)

• Initiating referral requests to off-campus libraries on interlibrary loan systems-70%
• Verifying and identifying library locations for requested materials-20%
• Verifying that bibliographic information is correct- 5%
• Additional tasks as needed- 5%

Required:

• Possession of a high school diploma or equivalent (GED).
• Ability to perform repetitive tasks, with attention to detail.
• Ability to work independent or collaboratively.
• Good verbal and written communication.
• Comfortable using Windows OS computers.
• Comfortable using multiple computer monitors.

Preferred:

• Proficient in ILL systems such as Alma and OCLC WorldShare.

Pay Range: $17.00 - $18.00/hour; depending on education/qualifications/experience.

Retirement plan options are available for Civil Service, Faculty, Labor-Represented, Professional & Administrative, and Temp Casual classifications. Learn more about retirement plans.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

Please attach the following documents in Word or PDF Format (DO NOT copy and paste.)

1. Resume
2. Cover Letter (optional)

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).