New

Tier 2 Desktop Support

TEKsystems
$22.00 - $26.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Colorado, Colorado Springs
Oct 08, 2025
Description We are seeking a seasoned IT Service Desk Analyst for a 5-6-month contract, with potential for extension or conversion to full-time. This role provides front-line technical support in a hybrid Windows/Mac environment and serves as the first point of contact for all IT-related issues. Candidates must be comfortable supporting both platforms. Skills Windows, Mac, Desktop, Technical support, Customer service, Troubleshooting, Active Directory, Help desk, Hardware, Assets, Deployment Top Skills Details Windows, Mac, Desktop, Technical support, Customer service, Troubleshooting, Active Directory, Help desk, Hardware, Assets, Deployment Additional Skills & Qualifications * Manage and resolve tickets via Ivanti, phone, email, and walk-up support * Troubleshoot issues related to accounts, hardware, software, VPN/network, and peripherals * Provide white glove and executive support as needed * Document all work in the ITSM system * Escalate unresolved issues appropriately * Contribute to knowledge base and process improvements * Prior experience in Tier 1 or advanced Service Desk environments * Familiarity with Ivanti or other ITSM platforms (ServiceNow, Remedy, Jira) * Exposure to O365/M365 (mailbox, Teams, SharePoint support) * Understanding of ITIL processes (Incident, Request, Problem, Change Management) Experience Level Intermediate Level We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: * Medical, dental & vision * 401(k)/Roth * Insurance (Basic/Supplemental Life & AD&D) * Short and long-term disability * Health & Dependent Care Spending Accounts (HSA & DCFSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Pay and Benefits The pay range for this position is $22.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Colorado Springs,CO. Application Deadline This position is anticipated to close on Oct 10, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.