QA Auditor-Estimate Review

Performs quality assurance review of employee work product to identify and improve quality assurance to minimize errors and improve overall quality.

• Responsible for gathering estimate data and auditing based on modern construction practices, contractor instructions and knowledge of Xactimate.
• Verifies appropriate file documentation is included for completion of the review process.
• Monitors / analyzes performance trends for key quality metrics and establish appropriate control measures and communicates this to supervisors and management.
• Establishes, develops, enhances and maintains a QA methodology within the framework of estimate review.
• Formulates and maintains quality assurance objectives complementary to company policies and goals.
• Develops new quality assurance procedures
• Reviews, optimizes, maintains and manages the error logging process.
• Advanced understanding and comprehension of multiple network programs, guidelines and requirements.
• Advanced communication skills that will allow for interaction with staff (verbal and written) for specific discussions relating to assignment activity.
• Develop department training using data gathered in the quality assurance process(s).
• Advanced knowledge of XactAnalysis and Xactimate.
• Develops new approaches to solve problems identified during quality assurance activities.
• Establish a leadership role within the department to assist with regular tasks such as department meetings, quality concerns and developing/refining department systems.
• Keeps management team abreast of significant issues and/or developments identified during quality assurance activities and actions being taken to improve situational incidents.
• Advanced knowledge of the water restoration industry to allow for evaluating proper drying techniques, equipment usage and demolition/salvage determination.
• Upholds and projects the public image of the Company.
• Participates in special projects or performs duties in other areas as requested.
• Upholds the Crawford Code of Business Conduct and Ethics at all times.

• Bachelors Degree preferred
• Minimum of four years experience in construction industry and/or in property adjusting.
• Minimum of two years of experience as an Estimate Reviewer or transferable industry related experience.
• Successful completion of IICRC WRT certification.
• Xactimate Level 2 Certification or equivalent experience
• minimum of two years experience in construction industry and/or in property adjusting.
• Highly proficient and advanced computer skills.
• QA methodology knowledge and experience, including the establishment, maintenance and development of industry-leading processes required to support demanding enterprise customers.
• Excellent PC skills, including Microsoft Office Suite (Word, Excel, Access and PowerPoint); familiarity with project software such as Microsoft Project or Visio is an asset.
• Excellent attention to detail and organizational skills
• Excellent time management and planning abilities.
• Strong analytical and problem solving ability.
• Excellent written, verbal and oral communication skills.
• Good interpersonal skills.

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• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion