Corporate Help Desk Technician

Description

Location: Jacksonville, FL

Security Clearance Requirement: N/A

Telework Eligible? No - 100% On-Site

As the Corporate Help Desk Technician, you will deliver hands-on user support and ensure reliable IT operations for our Jacksonville, FL corporate office.

• Providing comprehensive technical support for end-user hardware and software, covering deployment, troubleshooting, and optimization of operating systems, email clients, productivity suites, and printing services.
• Executing in-depth diagnosis through effective user engagement and dialogue, implementing structured incident control protocols to ensure timely and effective resolution.
• Serving as the central point of contact and accountability for customer service issues, ensuring the efficient and effective operation of the help desk support team.
• Maintaining detailed documentation for all technical incidents while simultaneously tracking progress, and ensuring resolutions adhere to established service level agreements (SLAs).
• Managing and responding to technical support requests received through various channels, including telephone, email, and in-person contact.

The job description is not intended to be an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Requirements

Education and Experience:

• AS/AA degree in Computer Science, Information Sciences, or related IT discipline. In lieu of a degree, 2 years of experience may be considered.

Equally Important:

• You are able to establish and maintain positive relationships with internal and external customers.
• You possess professional and effective communication skills, both verbal and written.
• You take a proactive approach to your work and you're able to accomplish tasks with limited guidance and supervision.
• You have excellent organizational skills, adept at managing competing priorities and initiating projects.
• You have demonstrated critical thinking and problem-solving skills.
• You deliver exceptional customer service by maintaining a professional demeanor, effectively setting user expectations, and communicating technical resolutions clearly to individuals with varying technical proficiency.

ASEC is committed to providing access and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act and other applicable laws.

Who We Are:

ASEC offers meaningful work and a culture that supports your professional and personal growth. We are a 100% employee-owned business focused on providing value and innovation in the areas of engineering, information technology, training, and logistics. We believe in doing what is right for the Warfighter, plain and simple. We encourage you to explore what makes us different, visit our website now!

Why work at ASEC?

• 100% employee-owned. Learn more about our ESOP plan here!
• Comprehensive benefits package (11 paid holidays, medical/dental/vision insurance, HSA/FSA, disability insurance, and more!)
• 401K match
• Tuition assistance (undergraduate and graduate)
• Veteran friendly
• Thriving employee culture
• Employee discount program

We recruit, employ, train, compensate, and promote the most qualified persons for employment without regard to race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, genetic information, pregnancy or related condition (including breastfeeding), or any other status protected by law. ASEC will not discharge or in any other manner discriminate against employees or applicants because they choose to inquire about, discuss, or disclose their own compensation or the compensation of another employee or applicant.