Business Services Installer

Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience.

General Summary:

Business Services Installers perform service, maintenance, repair, installation, and basic programming of service delivery optical network terminals, IP telephony systems, and Integrated Access Devices. Responsible for installation, modifications, moves, adds, and changes of telephone, Internet, Ethernet, and video services for all business customers.

Essential Job Functions:

* Installs, repairs, and maintains carrier grade optical equipment and Integrated Access Devices for delivering Internet, Ethernet, IPTV and voice services;
* Performs all modifications, moves, adds, changes and installation of telephone and Internet services & devices;
* Locates trouble in Internet, IPTV, and telephone installations; repairs or replaces faults;
* Coordinates with repair, and other departments on service installations and changes to update billing and central office records;
* Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required;
* Other related duties and projects as assigned.

Knowledge, Skills, and Abilities:

* Knowledge of basic electronics, specification sheets, and circuit diagrams;
* Knowledge of basic switch gear such as Cisco, Aruba, and HPE;
* Knowledge of Basic Ethernet and WiFi;
* Knowledge of IP addressing scheme and how to deploy;
* Knowledge of DHCP and understanding of how it works;
* Knowledge of copper T568A & T568B wiring schemes;
* Knowledge of copper 25-pair color code;
* Knowledge of Windows operating system;
* Knowledge of Microsoft Office products, such as,
* Knowledge of telecommunications equipment operations and maintenance;
* Knowledge of company products and services;
* Knowledge of company policies and procedures;
* Skill in operating service equipment including various hand tools and testing equipment;
* Ability to communicate with co-workers and various business contacts in a professional and courteous manner;
* Ability to read and interpret documents such as maps, staking sheets, and operating and maintenance instruction manuals;
* Ability to setup a basic secured WiFi network;
* Ability to pay close attention to detail;
* Ability to work independently and make sound technical decisions using information at hand;
* Ability to effectively function as a team player;
* Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record.

Education and Experience:

High School diploma or equivalent plus two years of related job training and work experience in IT, networking, electronics, or telecommunications. Associates degree in a related field preferred.
Certifications such as Cisco CCENT, CompTia A+ and Net +, Microsoft Certifications, etc. helpful.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!