Order Processing Coordinator

JOB OVERVIEW:

The Order Processing Coordinator is responsible for overseeing the end-to-end order fulfillment process, ensuring accuracy, efficiency, and compliance across orders submitted via email or through procurement platforms. This role serves as the primary liaison between internal teams, an outsourced order processing vendor, and Finance, ensuring orders are processed correctly, payments are applied accurately, and product listings on third-party platforms are optimized.

KEY RESPONSIBILITIES:

• Actively monitor the vendor(s) handling order processing to ensure accuracy, completeness, and efficiency.

• Conduct regular quality audits on vendor-submitted orders to verify adherence to company standards.

• Provide feedback, training, and corrective action plans to improve vendor performance when necessary.

• Develop and track vendor performance metrics to ensure accountability.

• Oversee the processing of all emailed-in orders, ensuring they are entered into the order management system accurately and promptly.

• Manage and oversee orders placed through third-party procurement platforms (e.g.; Dentira), ensuring seamless processing and fulfillment.

• Monitor EdgeEndo product listings on procurement platforms to ensure accuracy in descriptions, pricing, and availability.

• Proactively seek opportunities to enhance and optimize product feeds, working with IT and Marketing teams to improve visibility and performance.

• Identify and resolve any issues related to product feed errors, mismatches, or incorrect categorizations.

• Work closely with the Finance team to ensure payments are correctly applied to corresponding orders.

• Reconcile payment discrepancies and assist in resolving invoicing issues related to order processing.

• Ensure alignment between financial records and order data to prevent revenue leakage.

• Maintain order data integrity in the order management system, ensuring all information is complete and up to date.

• Implement QA processes for tracking and correcting order inaccuracies.

• Generate reports on order trends, error rates, procurement platform performance, and vendor compliance.

• Act as the primary point of contact between internal teams and the outsourced vendor for order-related matters.

• Escalate and resolve any systemic issues that impact order processing efficiency.

• Identify areas for process improvement and implement best practices for order handling.

SPECIFIC KNOWLEDGE & SKILLS:

• Experience in order management

• Ability to type 65 WPM.

• Requires computer skills, including ability to use the Microsoft Suite of products (i.e. Outlook, Word, Excel, Visio) and knowledge of database management.

GENERAL SKILLS & COMPETENCIES:

• Excellent time management skills and the ability to prioritize work

• Very good attention to detail and accuracy

• Customer service oriented and ability to work with and resolve complex issues

• Ability to plan and arrange activities

• Excellent interpersonal communication skills

• Excellent written and verbal communication skills

• Ability to maintain confidential and highly sensitive information

• Ability to work in a team environment

• Ability to multi-task

• Ability to manage conflict

• Capacity to work effectively under pressure

• Analytical thinking

• Oversee small to medium sized projects

• Identify and recommend continuous improvement opportunities

• Establish productive working relationships at multiple levels within the organization

MINIMUM WORK EXPERIENCE:

Typically 4 or more years of related experience.

PREFERRED EDUCATION:

Typically High School education, vocational training and/or on-the-job training. Bachelor's degree preferred.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

The posted hourly rate for this position is $20 per hour which is the expected starting pay for an employee who is proficient in the role.

Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO , Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Henry Schein, Inc.is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers