New
Manager, Client Srvcs Optigen - Jacksonville Beach, FL
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![]() United States, Florida, Jacksonville Beach | |
![]() 1351 13th Avenue South (Show on map) | |
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This employee provides leadership for the Account Coordinators in matters relating to the servicing of customers.
* Achieves individual quality and productivity goals in accordance with established objectives * Manages individual projects and contributes to other operational initiatives outside of team responsibilities JOB FUNCTIONS * Provides guidance and leadership to Account Coordinators and assists with referral account management and sales team collaboration * Key contributor in overseeing agent workload and ensuring patient management program is efficient and maximized for business performance * Focuses and maintains performance efforts of the team on current business goals * Works to ensure that the team is conducting their responsibilities in a professional and courteous manner * Serves as a knowledgeable and productive part of the managerial team * Implements and monitors new initiatives to enhance the performance of the team and the center as a whole, including identifying opportunities for efficiency improvement and revenue * Oversees training of new reps assigned to the team and provides refresher training as needed * Conducts team member coaching and disciplinary actions according to policy |