Learning Strategy Lead

ONE TEAM. ALL HEART. At OHH, we believe that patient care is truly at the heart of everything we do. Our dedicated team members are involved in every step of our patients' journeys, bringing hope, compassion, and healing to both patients and their families. Together with our physicians and caregivers, we're shaping the future of heart care in Oklahoma by serving the state and leading the nation.

• Comprehensive Benefits:
  • Medical, Dental, and Vision coverage
  • 401(k) plan with employer match
  • Long-term and short-term disability
  • Employee Assistance Programs (EAP)
  • Paid Time Off (PTO)
  • Extended Medical Benefits (EMB)
  • Opportunities for continuing education and professional growth

Please note that benefits may vary by position, and some roles (like PRN, Flex, Float, etc.) may have exclusions. For eligible positions, benefits start on your first day!

We can't wait for you to join our heart-centered team!

The OHH Patient Access Learning Strategy Lead will oversee the design, implementation, and continuous evolution of learning and development initiatives for Patient Access departments across the organization. This senior role is responsible for shaping the overall education strategy to drive workforce excellence, improve key performance metrics, and ensure staff are equipped with the skills necessary to deliver an exceptional patient experience. The Lead will supervise a Patient Access Analyst, oversee needs assessments, and partner with operational leadership to align education efforts with strategic organizational goals.

• Develop and execute a comprehensive Patient Access education and professional development strategy that supports departmental and organizational priorities.
• Oversee onboarding programs for new hires, ensuring a consistent and high-quality introduction to Patient Access workflows, policies, and systems.
• Lead the creation and delivery of continuing education programs based on operational trends, regulatory requirements, system updates, and performance improvement needs.
• Supervise the Patient Access Analyst in gathering and interpreting operational data to identify education opportunities.
• Conduct workforce assessments and gap analyses to proactively identify training and development needs.

Education: High school diploma or equivalent required; Bachelor's degree in Healthcare Administration, Business, Education, or related field preferred.

Experience: 3-5 years of leadership or senior-level experience in Patient Access, Revenue Cycle, or healthcare training (required).

Working Knowledge: Medical terminology and medical insurance knowledge preferred. Knowledge of Epic scheduling, pre-cert/authorizations, and registration systems preferred. Must be proficient on a personal computer and have experience with Microsoft Office including Excel and Word.

Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.

Learn more about diversity at Oklahoma Heart Hospital.

As part of our team, you are empowered to work collaboratively with our physicians and other caregivers, and play an integral role in setting the standard for excellence in patient care. Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.

The OHH Patient Access Learning Strategy Lead will oversee the design, implementation, and continuous evolution of learning and development initiatives for Patient Access departments across the organization. This senior role is responsible for shaping the overall education strategy to drive workforce excellence, improve key performance metrics, and ensure staff are equipped with the skills necessary to deliver an exceptional patient experience. The Lead will supervise a Patient Access Analyst, oversee needs assessments, and partner with operational leadership to align education efforts with strategic organizational goals.

• Develop and execute a comprehensive Patient Access education and professional development strategy that supports departmental and organizational priorities.
• Oversee onboarding programs for new hires, ensuring a consistent and high-quality introduction to Patient Access workflows, policies, and systems.
• Lead the creation and delivery of continuing education programs based on operational trends, regulatory requirements, system updates, and performance improvement needs.
• Supervise the Patient Access Analyst in gathering and interpreting operational data to identify education opportunities.
• Conduct workforce assessments and gap analyses to proactively identify training and development needs.

Education: High school diploma or equivalent required; Bachelor's degree in Healthcare Administration, Business, Education, or related field preferred.

Experience: 3-5 years of leadership or senior-level experience in Patient Access, Revenue Cycle, or healthcare training (required).

Working Knowledge: Medical terminology and medical insurance knowledge preferred. Knowledge of Epic scheduling, pre-cert/authorizations, and registration systems preferred. Must be proficient on a personal computer and have experience with Microsoft Office including Excel and Word.

Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.

Learn more about diversity at Oklahoma Heart Hospital.

As part of our team, you are empowered to work collaboratively with our physicians and other caregivers, and play an integral role in setting the standard for excellence in patient care. Every team member at OHH plays an integral role in our patients' experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.