Senior Application Engineer

The CDSEM Applications Engineer reports to the Nanotechnology Group Application Manager and is responsible for providing comprehensive technical support for Advantest CDSEM/DRSEM products installed at customer sites across North America. This role includes daily activities such as recipe tuning, system calibration, and troubleshooting. Mid- to long-term responsibilities involve conducting Customer Acceptance Tests (CAT) for new tool installations, leading task forces to resolve complex issues, developing Best Known Methods (BKMs), and driving Continuous Improvement Plans (CIPs).

The engineer will collaborate closely with both customers and internal divisions, ensuring effective communication to maximize the performance of installed tools. Responsibilities also include creating and publishing technical documentation to support operational effectiveness.

Responsibilities:

• Provide daily support for installed products at customer sites, including beam calibration, recipe tuning, and troubleshooting.
• Support new tool and software installations, including conducting Customer Acceptance Tests (CAT), publishing relevant documentation, and training customer tool owners.
• Develop and publish Best Known Methods (BKMs) and standard procedures for new applications and operations.
• Address customer and tool-related challenges by defining problem statements, analyzing data, and implementing timely solutions. Lead task forces to resolve complex issues and ensure effective communication with both customers and Advantest internal teams.
• Participate in Continuous Improvement Plans (CIP) by assessing tool capabilities and identifying areas for product and software enhancement.
• Ensure timely updates and effective knowledge sharing across customer sites and internal teams.