Business & Quality Improvement Leader

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

About the Team

The Health Care System (HCS) Quality & Organizational Excellence team leads enterprise-level improvement across ambulatory, hospital, and population health settings. We partner with clinical, operational, and analytics leaders to strengthen care delivery, advance equity, and achieve UNC Health's Forward Together 2030goals.

This position serves as a system-level improvement leader-combining strategy, data-driven execution, and mentorship to enable lasting, measurable results across diverse environments.

Job Summary

The HCS Business & Quality Improvement Leader provides quality and organizational excellence by leading cross-functional improvement initiatives throughout UNC Health.
This role mentors improvement specialists and analysts, facilitates executive-level projects, and ensures alignment with system priorities.
It requires strong leadership, analytic, and facilitation skills, along with the ability to influence at all levels of the organization.

Key Responsibilities

Strategic Leadership & Collaboration

• Lead complex, system-wide improvement initiatives that advance clinical quality, operational efficiency, and patient experience.
• Partner with physicians, administrators, and interdisciplinary teams to align goals and resources.
• Represent improvement initiatives on executive and steering committees.

Quality Improvement & Data-Driven Problem Solving

• Apply Lean Six Sigma and related methodologies to identify root causes and drive sustainable improvement.
• Use analytics to quantify impact, monitor progress, and report measurable outcomes.
• Coach leaders and teams in data interpretation and performance management.

Coaching & Mentorship

• Provide guidance and development for improvement specialists, analysts, and project managers.
• Promote a culture of psychological safety, collaboration, and accountability.
• Serve as a resource for departments implementing performance-improvement systems.

Project & Program Management

• Define project scope, objectives, and deliverables; manage cross-functional timelines and resources.
• Maintain alignment with organizational strategy and regulatory requirements.
• Communicate outcomes and lessons learned to senior leadership.

Innovation & Systems Thinking

• Identify opportunities to integrate technology, analytics, and process redesign.
• Support scaling of successful pilots and sustainment of outcomes across entities.

Education & Experience

• Required:Bachelor's degree in a related discipline (Health Administration, Public Health, Nursing, Business, Analytics, Industrial Engineering, etc.).
• Preferred:Master's degree in Health Administration, Public Health, or Business.
• Experience:Four (4) years of experience in quality facilitation, process improvement, or project management; or two (2) years if Master's-prepared.
• Preferred Certifications:Lean Six Sigma Green/Black Belt, PMP, or CPHQ.

Knowledge, Skills, and Abilities

• Demonstrated success leading cross-departmental improvement initiatives.
• Strong analytical, facilitation, and presentation skills.
• Advanced understanding of quality-improvement and change-management methodologies.
• Proficiency with project management and data-visualization tools (Smartsheet, Power BI, Tableau, Minitab).
• Commitment to diversity, equity, inclusion, and UNC Health's values.

Why UNC Health

At UNC Health, improvement is a shared discipline and a shared purpose. Our leaders combine data, empathy, and innovation to make care better for every patient and community we serve. Join us in leading meaningful change across one of North Carolina's most trusted health systems.

Other Information

Other information:
Education Requirements:
* Bachelor's degree in an appropriate discipline.
Licensure/Certification Requirements:
* No licensure or certification required.
Professional Experience Requirements:
* Four (4) years of experience in quality team facilitation, project management, process improvement or quality data analysis.
* If Masters degree, then two (2)years of experience in quality team facilitation, project management, process improvement or quality data analysis.

Legal Employer: NCHEALTH

Entity: Health Alliance

Organization Unit: Change Management and Admin

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$35.52 - $51.05 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.