Senior Claims Manager

MWH is a leading water and wastewater treatment-focused general contractor in the US with a rich history dating back to the 19th century. Fueled by the mission of Building a Better World, our teams are rapidly growing across the nation.

As a company committed to our team's well-being and growth, we offer a supportive work environment, opportunities for advancement, and the chance to contribute to a mission that shapes the future. Your expertise and ambition are valued here.

The work we do matters. The critical systems infrastructure we build changes lives, betters' communities, and improves ecosystems. If you're passionate about this, we want to hear from you!

About the Role

We are seeking a highly experienced Senior Claims Manager to join our team, this position can sit in our offices in Austin TX, Broomfield, CO, or Phoenix AZ. This individual will be responsible for strategic oversight and resolution of construction claims, including general liability, workers' compensation, property, and subcontractor-related issues.

As a key advisor to senior leadership, you will drive claims strategy, risk mitigation planning, and legal coordination across a portfolio of large-scale infrastructure projects. You will also partner closely with project executives, insurance providers, and external counsel to protect MWH's interests while fostering proactive claims prevention measures across the organization.

This is a high-impact role ideal for a professional with 10+ years in construction claims, risk management, or legal advisory, who thrives in dynamic environments and brings a combination of operational insight, legal acumen, and strategic thinking.

Key Responsibilities

Claims Management and Resolution:

• Manage and oversee all claims, including general liability, workers' compensation, property damage, and subcontractor claims.
• Investigate claims in collaboration with project teams and subcontractors, ensuring thorough documentation and compliance with policies.
• Develop and implement claims policies and procedures to improve efficiency and accuracy.
• Coordinate with insurance carriers, brokers, Legal & Risk, Director, and legal counsel to ensure timely and fair resolution of claims.
• Monitor claims progress and provide updates to leadership, highlighting potential risks and trends.

Risk Mitigation & Analysis

• Analyze claims data and emerging trends to develop enterprise-wide risk reduction strategies.
• Collaborate with internal risk and legal teams to review and update claims protocols, ensuring alignment with OCIP/CCIP requirements and industry best practices.
• Provide strategic input on contract language and insurance requirements during project planning phases to preempt future claims.

Collaboration and Communication:

• Serve as the primary point of contact for internal teams, subcontractors, and external stakeholders on claims-related matters.
• Work with project managers, Legal & Risk, Director, and legal counsel to interpret contract provisions related to claims and insurance.
• Provide guidance and training to project teams on claims management and documentation best practices.
• Identify opportunities to streamline processes through technology and workflow improvements.
• Collaborate with insurance carriers, brokers, Legal & Risk, Director, and legal teams to manage Return to Work and Light Duty programs, approvals, mediations and appeals

Process Improvement & Reporting

• Continuously refine claims workflows to improve efficiency, documentation accuracy, and stakeholder responsiveness.
• Implement technology solutions to support real-time tracking and reporting of claims metrics across the enterprise.
• Maintain accurate and detailed claims records, including correspondence, reports, and settlements.
• Prepare regular reports on claims activity, costs, and performance for leadership and stakeholders.
• Ensure compliance with all legal, contractual, and insurance requirements in the claims process.

Basic Qualifications

• Bachelor's degree in Business Administration, Risk Management, Construction Management, or related field preferred ; or equivalent combination of experience, skills, and training.
• Minimum of 10 years' experience in construction administration, risk management, or related roles.
• Experience with CCIP, OCIP, or similar insurance programs preferred.
• Strong understanding of construction insurance, liability policies, and claims processes.
• Excellent organizational skills with keen attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in MS Suite and relevant project management software.

Preferred Qualifications:

• Certification in Risk Management or Claims (e.g., CRIS, ARM, CPCU) is a plus.
• Familiarity with construction contracts and subcontractor agreements.
• Experience managing litigation or working closely with outside counsel.

Compensation:

• $140,000 - $165,000 per year, based on experience

Benefits

• Group health & welfare benefits including options for medical, dental and vision
• 100% Company Paid Benefits: Employee Life Insurance & Accidental Death & Dismemberment (AD&D), Spouse and Dependent Life & AD&D, Short Term Disability (STD), Long Term Disability (LTD), Employee Assistance Program and Health Advocate
• Voluntary benefits at discounted group rates for accidents, critical illness, and hospital indemnity
• Paid Time Off Program (includes vacation and personal time)
• Paid Sick and Safe Leave
• Paid Parental Leave Program
• 10 Paid Holidays
• 401(k) Plan (company matching contributions up to 4%).
• Employee Referral Program

MWH Constructors is a global project delivery company in heavy civil construction with a focus on water and wastewater treatment infrastructure. With the ultimate goal of delivering maximum value to clients and their local communities, MWH Constructors provides single-source, integrated design and construction services through a full range of project delivery methods. Incorporating industry-leading preconstruction and construction services, the Company's multi-disciplined team of engineering and construction professionals delivers a wide range of projects, including new facilities, infrastructure improvement and expansion, and capital construction services.

Equal Opportunity Employer, including disabled and veterans.

Please note that all positions require pre-employment screening, including drug and background check, as a condition of employment.

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