IT Support Technician

POSITION DESCRIPTION
IT Support Technician, Part-Time
Information Technology
POSITION OBJECTIVES: To deploy, troubleshoot and support client desktop
hardware/software, mobile devices and other peripherals; to ensure accurate and timely
responses to employee requests for support via phone, email, or ticketing system; to work and
communicate in a team-oriented environment in accordance with the Cooperative's mission,
vision, and values.
MINIMUM JOB SPECIFICATIONS:
All requirements are subject to possible modification to reasonably accommodate individuals
with disabilities.
EDUCATION: High school diploma or equivalent is required. Prefer specialized courses in the
IT field or completion of associate's degree in computer related field.
EXPERIENCE: A minimum of two years' direct experience with computer hardware systems
and software applications similar to those in use at Jackson EMC.
KNOWLEDGE: Must possess a solid basic working knowledge of computer systems,
diagnostic and troubleshooting skills. Specific knowledge should include end user tools,
systems terminology, operating system's capabilities, and computer hardware configuration
including peripheral devices. Require ability to pursue a continuous program of selfdevelopment both inside and outside of work hours in furthering his/her knowledge to develop in
the job and accept increasing responsibilities.
SKILLS: Require effective leadership skills, excellent communication skills, both written and
verbal, and the ability to work in a team environment. Must possess the initiative to develop an
interest in accepting work assignments. Must be objective, reliable, and prompt in performance
of duties. Must have excellent communication skills, both written and oral, and the ability to
work in a team environment; Must have excellent planning and organizing skills. Must have the
ability to accomplish the following: utilize the operating environments of various computer
systems; configure, maintain, install, and repair computing hardware.

WORKING RELATIONSHIPS AND CONDITIONS:
Reports to: Technology Analyst
Directs: None
Internal: Actively participates within the Cooperative team environment to develop supportive
relationships essential to the success of the functions of this position and to the overall
cooperative spirit.

External: Develops and maintains supportive relationships with member/consumers, the
general public, and other external contacts to assure positive results
This position is primarily medium work; requires visual acuity in machine operation with
inspection; requires hearing, talking, grasping, pulling, pushing, reaching, lifting, stooping,
standing, walking and performing repetitive motions; and is not substantially exposed to adverse
environmental conditions.
The following are the essential duties of this position and do not include marginal functions that
are incidental to the performance of fundamental job duties. The scope and duties of a given
position may change or be temporarily altered based on the needs of Jackson Electric
Membership Corporation. This document does not create an employment contract, implied or
otherwise, other than an "at will" employment document.
ESSENTIAL FUNCTIONS:
1. Create and respond to incidents in the IT ticketing system.
2. Install and configure end-user hardware, such as desktops, laptops, mobile devices,
printers, and other devices.
3. Troubleshoot and support end-user hardware to maintain proper desktop service levels.
4. Maintain and monitor inventory of peripheral devices to ensure proper availability of
inventoried items.
5. Assist in hardware/software inventory audits as instructed to ensure compliance with
corporate standards and licensing.
6. Create, maintain, and publish relevant support documentation and knowledgebase
articles to assist in the quick resolution of incidents and service requests.
7. Maintain and promote a high level of awareness regarding cyber threats from both
internal and external sources. Promote and comply with cybersecurity policies and best
practices.
8. Travel to outlying offices or other locations during and beyond normal working hours to
troubleshoot IT related issues.
9. Be familiar with and follow the best safety practices set forth in the Cooperative's
SAFETY MANUAL.
10. Attend and participate in annual meeting as required or directed.
11. Perform such other duties as may be required or directed.