BUSINESS TECHNOLOGY ANALYST #00031324

Information Technology- Business Services

Are you seeking to make a difference in the lives of students? Are you desirous of enabling research that is changing our world? Would you like to have a strong influence in setting direction for a technology organization whose mission focuses on education, research, and application of knowledge to solve some of the world's great challenges? If so, we would like to talk to you. If you are a potential member of the S&T information technology team and are humble, coachable, approachable, introspective, and passionate about building relationships, then we want to talk to you. Serving at Missouri University of Science and Technology is a calling. We are revitalizing our campus and looking to a bright future. Join us.

Position Summary

The Business Technology Analyst (BTA) provides critical support in delivering technology and business services to customers across the organization. This role bridges business needs with technology solutions by gathering requirements, coordinating projects, ensuring effective communication, and supporting technology-enabled processes. BTAs help ensure that services, systems, and solutions align with organizational goals and deliver measurable value.

Key Responsibilities:

• Collaborate with stakeholders to gather and document business and functional requirements
• Manage and coordinate projects, ensuring timelines, deliverables, and resources are met
• Support ticket triage, issue resolution, and customer engagement to improve service delivery
• Conduct business case development, ROI analysis, and prepare supporting documentation for technology investments
• Develop and maintain process documentation, policies, and technical reference materials
• Evaluate processes for improvements, including customer experience and efficacy
• Facilitate service catalog management and cost transparency, including total cost of ownership (TCO) analysis
• Partner with vendors and internal teams to evaluate products and services, providing recommendations based on cost, functionality, and organizational fit
• Provide data analysis and reporting on key metrics to support decision-making
• Coordinate and support outreach, training sessions, demonstrations, and events that further organizational objectives
• Ensure alignment between business needs, IT service delivery, and organizational strategy
• Perform other BTA duties as assigned

Additional Responsibilities

In addition to the core BTA duties, this role supports management of software and hardware assets, including procurement, compliance, and customer support. Responsibilities include:

• Facilitate the purchase and renewal of both hardware and software assets in compliance with system and campus policies (e.g., BPM 12004, procurement rules, legal/security review)
• Obtain and manage software licenses, keys, distribution media, and hardware; ensure proper provisioning to directories and inventory systems
• Maintain lifecycle data such as renewal dates, vendor details, serial numbers, equipment specifications, funding sources, charging models, and ownership
• Maintain hardware, software, and technology service asset inventories, ensuring accuracy of records for reporting and audit purposes
• Monitor and report on software license usage, hardware deployments, and total cost of ownership
• Ensure compliance with licensing terms, contracts, and security/legal requirements
• Provide timely updates to customers and coordinate with other teams, ensuring smooth workflow and providing excellent customer service
• Communicate professionally with faculty, staff, students, vendors, and system partners across email, phone, and messaging platforms
• Build and maintain strong working relationships with vendors, account representatives, UM System offices, and campus stakeholders (Legal, Risk Management, Procurement, etc.)

Professional Expectations

• Respectful, team-oriented communication with colleagues and customers
• Availability and responsiveness during business operations; proactive communication regarding absences
• Adaptability to supervisory and process changes in a dynamic environment
• Consistent, professional documentation and reporting to support compliance and continuous improvement

• Bachelor's degree in business, information systems, or related field (or equivalent experience) and at least two years of experience
• Strong analytical and critical thinking skills with the ability to translate business needs into technology solutions
• Excellent communication skills, both written and verbal, with the ability to work with diverse stakeholders
• Demonstrated ability to manage multiple priorities, projects, and deadlines
• Strong organizational skills with attention to detail
• Self-motivated, adaptable, and able to work both independently and in a team environment

• Experience with project management tools and methodologies
• Familiarity with IT service management frameworks (e.g., ITIL)
• Understanding of business process improvement and workflow design
• Experience with vendor management and procurement processes
• Knowledge of data analysis and reporting tools

Workplace Culture & Competencies

• Commitment to excellent customer service and stakeholder satisfaction
• Ability to collaborate in a diverse, team-oriented environment
• Curiosity and persistence in problem-solving
• Ability to quickly learn and adopt new technologies
• Positive, professional, and solution-oriented mindset

The anticipated hiring range for this position has been established as $52,916-$84,968 annually.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS 9E, 10, OR 11
University Title: BUSINESS TECHOLOGY ANALYST- SPECIALIST, EXPERT, OR PRINCIPAL
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Applications will be accepted until this position is filled.

Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

University Information
Missouri S&T is one of the nation's leading research universities with over 100-degree programs in 39 disciplines. It was founded in 1870 as one of the first technological institutions west of the Mississippi River. Located about 100 miles west of St. Louis in the vibrant community of Rolla, Missouri S&T is an accessible, safe, and friendly campus surrounded by Ozarks' scenery. Missouri S&T offers undergraduate degrees in engineering, the sciences, liberal arts, humanities, and business, with M.S. and Ph.D. programs available in many of the science and engineering programs. With over 7,000 students and 300 faculty, Missouri S&T is big enough to accommodate a broad population, yet small enough for individuals to build high visibility and impactful careers.

About Rolla
Rolla, Missouri offers several great advantages that help individuals enjoy a high quality of life. Rolla is an ideal place for families, with its low cost of living, excellent schools, safe neighborhoods, and a range of recreational activities suitable for all ages. The Ozark Scenic Riverways and beautiful landscapes offers abundant opportunities for outdoor enthusiasts of every lifestyle. With its vibrant community, Rolla hosts multiple events, concerts, art exhibitions, and theater performances throughout the year. The university's Leach Theatre showcases nationally renowned performers for campus and community alike. Overall, living in Rolla offers a high quality of life with a supportive community, affordable living, beautiful natural surroundings, and numerous opportunities for personal and professional growth.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 573-341-7734.