Associate IT Technician

Are you an Associate IT Technician looking to join one of the top companies in the Defense and Space Manufacturing industry?

Are you looking to further your career and grow?

Do you have experience in customer service support?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work onsite for our client in Westminster, Co. Interested?

Here's what you'd do:

• Client is seeking energetic and reliable professionals to join our team as Service Desk Agents.
• Will be responsible for answering incoming internal customer calls, utilizing company policies to solve customer issues and directing calls/tickets to support teams when necessary.
• This position needs on-call support on a rotational basis with other team members.
• This support is provided in accordance with corporate and company policy and industry best practices.
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow call center "scripts/troubleshooting guides" when handling different topics
• Identify customers' needs, clarify information, and providing solutions
• Monitor tickets & workflows and in accordance with team's SLAs
• Create documentation where documentation is absent
• Administer Active Directory accounts
• Utilize remote user support tools to provide support
• Follow established procedures on routine work, requiring instructions only on new assignments

Here's what you'll get:

Hours: 40 hrs / Week

Length: Temporary (6 months)

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Required Skills:

• High School Diploma or GED.
• Minimum 2 year of experience with customer service support.

Preferred Skills:

• Individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
• Outstanding customer service skills and communication skills working in a team environment is crucial to the success of the team, the customer, and the candidate.
• Understand basics of Windows 7, Windows 10, MAC OS, and Microsoft applications
• Demonstrate good communications skills with active listening skills
• Self-driven attitude
• Problem-solving attitude
• Remain customer-service oriented in all situations/personalities
• Give attention to detail
• Solve problems quickly
• Remain organized/ set priorities

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.