Audiology assistant

Under the direct supervision of and collaboration with the Audiologist, the audiology assistant will assist with preparation of patient care, manage the life cycle of device/accessory ordering/delivery process and ensure appropriate education is provided to the patient with essential documentation conducted within the EHR.

• 64 Hours/2 Weeks
• Crystal Lake Clinic, Crystal Lake IL
• Day Shift
• Full-time benefits

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for Audiology phone calls and scheduling of appointments
• Verifies hearing aid insurance benefits
• Places hearing aid orders through the manufacturers
• Orders clinic supplies and replenishes supplies as needed
• Troubleshoots and performs minor repairs to hearing aids, earmolds, and other amplification devices, and instructs patients on proper use and care of these devices as allowed by state licensure laws
• Responsible for preparing devices and accessories for manufacturer repair, including all associated paperwork and device tracking
• Responsible for verifying and maintaining inventory, including documentation of repaired devices and status
• Prepares unassembled hearing aids prior to hearing aid delivery
• Responsible for completion of purchase contracts and preparation of delivery folders
• Reviews the Hearing Instrument Purchase Contract with patient on day of hearing aid fitting
• Appropriate documentation of essential device and accessory information into EHR
• Verifies accuracy of manufacturer invoices and prepares them for processing prior to submitting to leadership
• Responsible for daily cleaning and stocking of exam and testing rooms
• Schedules and tracks annual calibration and any additional repair appointments for equipment and obtains purchase order information
• Responsible for updating POs biannually
• Performs scanning for the audiology department
• Assists patients with direct connectivity issues with their cell phones
• Prepares supplies and devices for patient pickup as needed
• Responsible for timely management of audiology in-basket in the EHR
• Prepares necessary billing forms and assists with charge tracking and validation
• Enters charges on the Chargeable Schedule for hearing aid repair and supply payments made on dates when patients do not have an appointment

High School Diploma or GED, required

Associate degree in Hearing instruments or Bachelor's Degree in Communication Disorders Sciences preferred

Assistants Certification in Audiology C-AA or Occupational Hearing Conservationist (OHC) Certification preferred

Current CPR Certification

Ability of lift up to 50 lbs occasionally, and/or up to 25 lbs frequently

Ability to see

Ability to hear alarms/telephones/normal speaking voice

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to:

* Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.

* Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.

* Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.

* Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.

* Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.

* Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.