ADMINISTRATOR, UAT TESTING II

The UAT Tester II will be responsible for UAT Tester I roles and also work projects or initiatives for UAT Tester III or Spec in addition to their manager. In addition to UAT Tester I roles, they will follow appropriate escalation processes for issues identified and will be the primary contacts to actively participate in triage and defect resolution meetings, and answer questions or provide training to UAT Tester 1 employees or coordinating priorities for their project leader.

Roles & Responsibilities

• Demonstrates understanding of the Software Development Life Cycle (SDLC), with emphasis on the User Acceptance Testing (UAT) process and test methodologies.
• Demonstrates understanding of formal software test design techniques.
• Designs, creates, and executes UAT test cases.
• Creates and maintains user acceptance test/business scenarios for projects.
• Provides examples for deployment workbooks and assists with testing coverage.
• Responsible for tracking updates in the UAT tracker and raising awareness to project leads if a due date is in jeopardy.
• Manages defects appropriately, ensuring all required steps are completed (e.g., screenshots, order flow, component details).
• Reviews and triages defects with cross-functional teams to assess potential impacts on project success.
• Works collaboratively with internal and IT leadership to prioritize and resolve issues.
• Demonstrates testing or order processes for other testers and provides training on testing skills as needed.
• Willingness to travel up to 20%

Required Skills & Experience

• Associate degree OR minimum of three years successful experience in an equivalent field
• Understand cross-functional impacts for Field Operations, Operations Support Center, Product, Marketing, and the Call Centers in the Consumer and Small Business segments
• Strong focus on internal and external customer impacts, order accuracy, and potential impacts to key performance indicators
• Experience with Jira and AccelQ or equivalent testing tools
• Effective verbal and written communication skills
• Strong analytical skills and attention to detail
• Energetic team player with the ability to share workloads, pick up tasks midstream, and pass off tasks appropriately
• Independent problem-solver who is comfortable engaging leaders when needed
• Must be able to work flexible hours, including nights, overnights, and weekends
• Basic experience working in Agile Scrum teams
• Understanding of CRM tools, billing systems, IVR, digital applications, and knowledge management tools
• Experience across multiple workstreams (Call Centers, Field Operations, Small Business or Residential, offline, etc.) is a plus
• Intermediate knowledge of PC hardware and software, including Microsoft Office products