Supervisor - Desktop

Job Summary:

This position is responsible for supporting customers, customer service, sales, and production operations, while assisting the company in achieving leadership direction. The role combines technical workflow support, employee guidance, and process improvement to ensure quality, efficiency, and customer satisfaction.

Essential Functions:

• Support employees in Mac/Windows software applications, including proprietary systems (YB360, Whiteboard, AS400, Prodnet).
• Manage file workflows: PDF receipt, proofing, file checking, expediting, yearbook mechanicalsand specialty components.
• Provide color correction, special request processing, and troubleshooting of technical and production issues.
• Maintain and update documentation, processes, and training materials; implement new methods and technologies.
• Enter and verify job specifications in AS400; provide shopfloor tracking and daily reporting.
• Supervise departmental operations: prioritize, schedule, delegate tasks, and ensure productivity, cost efficiency, and quality standards.
• Train, coach, and evaluate employees; establish accountability for performance.
• Oversee equipment maintenance, new equipment requirements, and installation.
• Enforce safety rules, housekeeping standards, and quality assurance procedures.
• All other duties as assigned.

Knowledge, Skills and Abilities

• Strong organizational, multitasking, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent communication and customer service skills, with the ability to train and support employees.
• Advanced proficiency in MS Word, Excel, Outlook, Windows-based databases.
• Proficiency in Adobe Acrobat, InDesign, and Photoshop.
• Familiarity with yearbook production tools and workflows.

Minimum Requirements:

• Bachelor's degree in a related field and four years of related experience in prepress or press operations OR
• Associate degree in a related field and six years of related experience in prepress or press operations OR
• High School Diploma or GED and eight years of related experience in prepress or press operations.