Veterinarian, ASPCA Poison Control (Regional

Summary:

Responsibilities:

Responsibilities:

Responsibilities include, but are not limited to:

Contact Center and Clinical Case Management (90%)

• Professionally manage medical and toxicology cases initiated by telephone, email, and other electronic means from practicing veterinarians, animal owners, and others.

• Obtain complete case histories and provide detailed and accurate diagnostic and treatment recommendations appropriate to the professional level of the caller and based on established APC protocols.

• Enter (type-in) information conveyed during consultations, into the electronic record, in sufficient detail as to provide a clear understanding of what transpired.

• Collect payments as needed with provided software tools.

• Develop appropriate risk and rule out assessments based on the exposure history and clinical findings.

• Provide additional differential diagnoses in those cases where it is determined that the original agent might not be or is not the agent responsible for the clinical findings.

• Provide up-to-date treatment recommendations, including assisting veterinarian callers with critical care procedures including (but not limited to) interpretation of clinical laboratory results, institution of appropriate fluid therapy, establishment of fluid administration rates, and pain management.

• Consult with both on-site and off-site experts in more complicated cases.

• Advise support staff (veterinary technicians and assistants) in the management of cases per established APC protocols and through established veterinary knowledge.

• Maintain quality in the case record and medical proficiency.

• Receive and implement feedback from regular quality assessments by the Quality Assurance Team, the Toxicology Protocol Team, direct manager, and other leaders.

• Achieve efficiency and daily case volume, reaching standardized calls per hour goals as required for specific levels of training tenure.

• Achieve quality and customer service-related goals as defined, exemplifying our core values and behavioral competencies.

• May be assigned to other duties as necessary.

Training, Professional Development, and Supporting Opportunities (up to 10%)

• Actively participate in on-site, off-site, or virtual training, including attendance at weekly veterinarian rounds.

• Develop protocols for the medical library database.

• Publish approved case reports or other educational documents in peer-reviewed and lay journals or other media as requested.

• Contribute to APC blog posts on toxicology related topics.

• Provide staff training lectures and participate in the staff mentorship program.

• Provide continuing education to the veterinary community through APC webinars and external conferences.

• Must be eligible for and able to obtain an active Illinois state veterinary license within one year of hire.

• 1 year of clinical experience.

• Emergency facility work experience preferred.

• Veterinary internship experience preferred.

Exemplifies the ASPCA's Core Values:

• Has Commitment and dedication to improving the lives of animals

• Demonstrates Ownership and feels responsible for outcomes

• Believes in Team - that we are stronger together

• Seeks to Elevate other and reimagine what is possible

• Focuses on Impact, specifically making change for animals

Additional Information:

• Must have solid understanding of veterinary clinical medicine and a strong interest in toxicology.

• Veterinarian license credentials required in the state of residence, i.e., DVM, VMD.

• Must obtain State of Illinois veterinary license credential within one year of hire

Qualifications:

• Ability to handle emergency and/or challenging situations in a compassionate and consistent manner.

• Ability to apply sound reasoning and decision-making.

• Ability to communicate effectively with concerned, emotional, and worried callers.

• Ability to de-escalate and maintain a professional demeanor during difficult or escalated interactions.

• Ability to distinguish different auditory tones.

• Ability to establish and maintain effective and collaborative working relationships with supervisors, co-workers, and the public.

• Ability to remain calm under challenging circumstances.

• Ability to work flexible hours on days, evenings, evenings, weekends and holidays.

• Display excellent active listening skills and the ability to quickly develop a rapport with callers.

• Maintain a distraction-free, dedicated work environment.

• Enthusiasm for leading amidst complexity and change.

• Must be able to recover from tough situations quickly and maintain a professional demeanor.

• Must be comfortable being stationary, typing, and working at a desk for 8 or more hours.

• Must be detail oriented.

• Must be proficient in math and dosage calculation comprehension.

• Must be proficient with technology and be able to work with multiple databases and programs simultaneously in a rapid manner.

• Must have knowledge of and experience with PCs, basic office and Windows software, e-mail and Internet searches.

• Must display excellent internal and external customer service skills.

• Must have a strong interest in toxicology.

• Must interact effectively with others and exercise good judgment when dealing with people in sensitive situations.

• Must possess excellent interpersonal, written, and verbal communication skills.

• Strong motivation to provide a high standard of care is essential.

Language:

English (required). Spanish (a plus, not required)

Education and Work Experience:

• Graduate of accredited veterinary college (DVM, VMD) or graduate of foreign veterinary college with ECFVG or PAVE certification, or equivalent.

• An advanced degree or certification in toxicology or related area is beneficial.

• Must currently hold veterinary license from any U.S. state.

Stay Connected - Join Our Talent Community:

If you are interested in joining our team but do not see a position listed that fits your experience or interests, please click this link and join ourTalent Communityto stay connected to future opportunities with the ASPCA.

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please don't forget to attach your resume to complete your application.

Qualifications:

Language:

Education and Work Experience:

Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision - that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.

Your Employee Rights Under the Family and Medical Leave Act:
Pursuant to regulations of the Family and Medical Leave Act (FMLA), we provide this notice to applicants about eligible employees' protected leave for certain reasons. Click on the link to learn more.

Applicants that are residents of Colorado and Oregon: Per CO Senate Bill 23-058 and ORS 659A.030, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries through completion of the initial interview. We can require/request additional application materials; if those materials contain any age-related information, an applicant should redact the information before submitting an initial employment application.

Indiana Applicants: Pursuant to Indiana law, we are providing notice that it is an unlawful employment practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by: (1) refusing to employ an applicant for employment on the basis that the applicant is a veteran of the armed forces of the United States; or (2) refusing to employ an applicant for employment on the basis that the applicant is a member of the Indiana National Guard or a member of a reserve component. Should you feel that you were a victim of discrimination on the basis of veteran status, please let us know at careers@aspca.org. Alternatively, you can file a complaint with the following agencies at any time: Indiana Civil Rights Commission (ICRC) 100 North Senate Avenue, Room N103, Indianapolis, IN 46204; Office: (317) 232-2600 | Toll Free: (800) 628-2909; Hearing Impaired: (800) 743-3333 | Fax: (317) 232-6580; E-mail: icrc@crc.in.gov | Website: www.in.gov/icrc. Equal Employment Opportunity Commission - Indianapolis Field Office; 115 W. Washington Street South Tower Suite 600; Indianapolis, IN 46204; Phone: 463-999-1240; Fax: 317-226-7953; TTY: 1-800-669-6820;ASL Video Phone: 844-234-5122.