Senior Program Manager, AI Strategy for Customer Success

Okta
vision insurance, flexible benefit account, parental leave, 401(k)
United States, California, San Francisco
Oct 04, 2025
Get to know Okta Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We're building a world where Identity belongs to you. The Opportunity: Shape the Future of Customer Success at Okta Okta is at the forefront of identity and security, and we believe AI will fundamentally redefine how we deliver world-class customer outcomes at scale. We are seeking a visionary and results-driven Senior Program Manager to lead this transformation. This isn't just an "initiatives" role; you are the strategic owner of the AI product roadmap for the entire Customer Success organization. You are a hands-on builder who will seamlessly transition from high-level strategy with leadership to in-depth, tactical execution with our operations and systems teams. If you are passionate about translating complex business challenges into elegant, AI-powered solutions that empower people, this is your opportunity to make a massive impact. What You'll Do: Your Impact Own the AI Roadmap for Customer Success: Act as the single-threaded owner for a portfolio of AI initiatives. You will define the vision, build the business case, manage the backlog, and orchestrate the GTM from pilot to full-scale deployment, ensuring alignment with our overarching goals of retention and growth. Translate Business Needs into AI Solutions: Deeply embed with Customer Success leaders to uncover their most pressing challenges. You will lead discovery, validate hypotheses, and define high-value use cases that leverage AI to boost productivity, automate low-value tasks, and generate proactive insights. Drive Cross-Functional Execution: Quarterback a diverse team of stakeholders across Operations, Product, Data Science, and Enablement. You will be responsible for defining clear requirements, managing vendor evaluations, overseeing testing cycles, and ensuring we deliver solutions that are both powerful and adopted. Champion and Scale Adoption: An AI tool is only as good as its adoption. You will develop and execute sophisticated change management and enablement strategies to ensure our customer-facing teams not only use the new tools but love them. Your goal is to make AI an indispensable part of their daily workflow. Be the Strategic AI Advisor: Serve as the central hub of AI expertise for Customer Success. You will be the "voice of the CSM/TAM" in technical discussions and the "voice of AI" in strategic business planning, ensuring our investments are intelligent, ethical, and drive measurable results. What You'll Bring: Your Expertise Proven Program/Product Leadership: You have a significant track record in program management, product management, or strategy & operations, ideally within a B2B SaaS Customer Success or GTM organization. You know how to take ambiguous ideas and deliver concrete outcomes. Strategic & Analytical Acumen: You are a data-driven strategist who can effortlessly move between qualitative user feedback and quantitative analysis. You use data not just to report on the past, but to model the future and build a compelling business case for your roadmap. Master of Influence: You excel at leading through influence in a highly cross-functional, matrixed environment. You build trust, articulate a clear vision, and rally teams around a shared objective without direct authority. Technical Fluency: You don't need to be a data scientist, but you have a strong, practical understanding of AI/ML concepts, large language models (LLMs), and the modern AI tooling landscape. You are the critical bridge between business problems and technical solutions. A Human-Centric AI Philosophy: You believe technology should augment human capability, not replace it. You are dedicated to building solutions that empower our teams to build stronger customer relationships and deliver exceptional value. Why This Role is a Game-Changer Unprecedented Impact: Your work will directly enhance the effectiveness of hundreds of customer success professionals, reaching thousands of enterprise customers and generating millions in recurring revenue. Greenfield Opportunity: You will build a foundational program from the ground up, with the autonomy to define the strategy and be part of its execution. Executive Visibility: This is a highly visible role where you will regularly partner with and present to senior leadership across the company. Innovation at the Edge: You will be on the bleeding edge of applying generative AI and other advanced technologies to solve real-world business problems at a market-leading company. Why You'll Love This Role This is an opportunity to directly shape the future of customer success at Okta. You'll work on groundbreaking projects that have a tangible impact on our business, and see your work adopted by hundreds of customer success professionals. #Li-BF1 #LI-Remote The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $179,000 — $269,000 USD Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us. The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between: $160,000 — $240,000 USD What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice athttps://www.okta.com/legal/personnel-policy/.