Customer & Sales Support Manager

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you'll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

POSITION SUMMARY:

• The Manager, Customer & Sales Support reports to the Divisional Senior VP, Sales
• Located in Mansfield, MA
• Full-Time
• Hybrid

As a skilled Manager in Customer & Sales Support, you will play a pivotal role in leading and optimizing the performance of our Sales Support Department. You will provide strategic direction to a team of specialists, oversee advanced clerical tasks, foster collaboration with internal and external stakeholders, and drive the team towards exemplary customer service, profitable revenue growth, and effective customer relationship management.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Team Leadership and Development:

• Lead, mentor, and develop a high-performing team of Customer & Sales Support Specialists, providing guidance on advanced clerical tasks, sales processes, and customer service strategies.

Strategic Collaboration:

• Foster strong relationships with internal and external stakeholders, including Business Development Managers and vendors, driving collaborative efforts to distinguish TriMark USA quotes and services.

Comprehensive Sales Process Leadership:

• Independently lead all aspects of the sales process, including research, proposal requests, post-buy analysis, and advanced account management. Manage complex telephone calls for Territory Sales Reps team and maintain meticulous account files.

COMPETENCIES:

• Proven ability to lead and inspire a team towards achieving strategic objectives.
• Excellent written and verbal communication skills with a strategic approach.
• Advanced problem-solving skills and the ability to present innovative solutions.
• Ability to foster collaboration and maintain a positive team environment.
• Demonstrated flexibility and adaptability to meet changing needs.
• Proven track record of driving results in a customer and sales support role.

QUALIFICATIONS & EXPERIENCE:

• 4 - 8 years of experience in customer service.
• Proven leadership experience in a similar role.
• Background in hospitality or food service with comprehensive knowledge of supplies.
• Experience in a distribution environment is highly valued.
• Ability to successfully pass a background check post offer acceptance.

#PMIndeed

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate's unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark's' benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark's commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com.

Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact recruitment@trimarkusa.com