New

Customer Experience Agent - Seasonal Tax Software Support

TEKsystems
$20 per hour
life insurance, sick time, 401(k), retirement plan
United States, Kentucky, Louisville
Oct 04, 2025
Join a dynamic and award-nominated call center team during peak tax season! We're looking for energetic and customer-focused individuals to support both tax professionals and consumers using our client's tax software and refund programs. If you thrive in a fast-paced environment, enjoy helping others, and are ready to take the next step in your customer service career-this is the role for you. What You'll Do: * Handle 50+ inbound calls per day from tax professionals and consumers regarding tax software and refund programs * Provide support via phone, chat, and email * Assist consumers with refund advance programs and troubleshoot account issues * Conduct outbound "discovery" calls to previous customers to gauge interest in renewing services * Accurately document all customer interactions for trend analysis and quality assurance * Maintain high service levels and call quality standards * Collaborate with team members and leadership to ensure a positive customer experience What We're Looking For: * 2+ years of customer service experience (call center preferred) * Experience with chat/email support and navigating multiple systems * High school diploma or GED required * Experience in financial services, banking, or tax support is a plus Work Schedule: * Training: 2 weeks, 8:45 AM - 5:00 PM (1-hour lunch) * December: 8:45 AM - 6:00 PM * January-March: 8:45 AM - 8:00 PM * Saturdays (Jan-Mar): 11:00 AM - 3:00 PM * Must be open to occasional extended hours and overtime during peak season Why You'll Love It Here: * Fun, engaging culture with themed Fridays and a supportive team environment * Spacious break room with food market and even a basketball hoop! * Unlimited overtime opportunities during peak season * Opportunity to gain valuable experience in the financial and tech industries * Work with a team in the running for Mid-Size Call Center of the Year and Contact Center Manager of the Year iReady to bring your customer service skills to a new level? Apply now and be part of a team that makes tax season smoother for thousands of customers! Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Louisville,KY. Application Deadline This position is anticipated to close on Oct 17, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.