Housing Services Manager-DHQ

Job Objective: Management oversight for Booth Manor in Grandview and Kansas City and the Permanent Supportive Housing Program and the street level outreach program. Support, monitor and provide consultation to corps officers and program directors for all homeless/low-income housing services in the Division. Assist with social services program reviews.

Essential Functions

Program Supervision/Consultation:

• Provide direct supervision to the director of Booth Manor-Grandview and Booth Manor-KCK
• Provide direct supervision to the director of the Permanent Supportive Housing Program
• Provide direct supervision to the Street Outreach Coordinator
• Consult and provide support to the KCK Veteran Grant Per Diem program, Permanent Supportive Housing program, Independence Crossroads Shelter, Olathe Family Lodge and housing programs, and Street Outreach Program
• Provide assistance to corps officers and houseless/low-income housing services staff in program/policy planning and development, problem solving and other consultation as needed; arrange regular training in areas of need
• Unless otherwise delegated, act as the liaison to the Department of Housing and Urban Development (HUD) for all funded programs
• Provide monitoring and training to program staff to ensure compliance with all Supportive Housing Program, Emergency Solutions Grant, HUD 202 Section 8, Fair Housing and other federal/state/local regulations
• Review all submissions to HUD, i.e. Application; Issues and Conditions, Annual Performance Report, Rent Schedule, OCAF Rent Adjustment, etc.
• Review all submissions to federal/state/local funders, including but not limited to Emergency Solutions Grants, Community Development Block Grants, Emergency Shelter and Food Program
• Review draw downs and regular financial reports for all programs to assess spending and eligibility of activities
• Ensure representation by The Salvation Army on Kansas and Missouri Continuums of Care within the Kansas City Area Command
• Review and recommend for approval all funding applications and contracts for houseless services/low-income housing programs throughout the Kansas City area
• Ensure all houseless/low-income housing related grant applications and contracts are processed per Divisional policy
• Chair regular meetings of houseless services/low-income housing staff within the metro
• Other duties as assigned

Property and Risk Management:

• Monitor and ensure Booth Manor compliance with established policies/procedures, federal/state/city/county statutory guidelines, HUD requirements, Life Safety Codes, and grant regulations
• Monitor that routine and preventative maintenance and work orders are completed in a timely manner at both Booth Manors
• Ensure expenses are managed and Booth Manor property projects are prioritized and carried out in accordance with procedures and budgetary guidelines
• Ensure Booth Manor facilities/grounds are "inspection ready" at all times
• Interface with Booth Manor Directors, Independence Crossroads Shelter and Olathe Family Lodge Directors, Divisional Property Department and Divisional IT Department on property projects, capital renovation projects, and emergency repairs
• Assist in the reporting of Booth Manor property losses and supervise building repairs on insured property claims
• Participate in Safe From Harm compliance monitoring regarding Booth Manor and emergency shelter facilities management and staff supervision as well as other housing/houseless programs
• Ensure all Booth Manor and emergency shelter staff are trained in emergency procedures and safe work practices to prevent injury; immediately report all injuries per policy and procedure
• Prevent errors that may be serious including financial losses, delays in processing, impacted services or operations, and waste of material that could impact the credibility of The Salvation Army

Program Reviews:

• Coordinate all houseless services/low-income housing program reviews which are the Kansas City Area Command's responsibility
• Provide technical support to programs, staff, and corps officers in preparing for evaluations/reviews
• As requested, serve on the team with THQ Social Services to conduct program reviews for houseless services/low-income housing programs in the Kansas City Area Command; accompany and assist reviewers
• Function as a peer reviewer in other divisions when requested by THQ and approved by the Metro Social Ministries Director, the Kansas City Area Commander, and Divisional Commander

Community Relations/Contact With Others:

• Represent and support The Salvation Army's purpose, philosophy and mission
• Represent The Salvation Army on community boards as requested and approved by immediate supervisor
• Maintain regular contact with employees, clients, volunteers, and other departments furnishing or obtaining information or reports, discussing controversial subjects and/or supervisory matters requiring tact to avoid conflict and obtain cooperation
• Ensure representation and participation by The Salvation Army in local houseless initiatives, including Zero KC
• In collaboration with the KCAC Social Ministries Director and as applicable the Divisional media representative, speak to community groups and/or media regarding houseless services and low-income housing programs in coordination with the Divisional media representative as needed
• Work with community agencies to develop new resources and networking partnerships for houseless services and low-income housing programs
• Maintain appropriate contact with key staff and agencies in the Kansas City Area Command including funders and contractors

Government Relations:

• Track bills relevant to Salvation Army houseless services and low-income housing services in the Kansas and Missouri Legislatures and US Congress
• Keep Kansas City Area Command corps and programs informed of issues that affect The Salvation Army and those we serve
• In collaboration with the Kansas City Area Commander, Kansas City Area Command Social Ministries Director, and Divisional media representative, draft letters to elected government officials to be signed by the Divisional Commander to advocate for houseless services and low-income housing issues
• Attend hearings and provide testimony when appropriate and approved by the Kansas City Area Commander and the Metro Social Ministries Director

Training:

• Within 120 days of hire, obtain and maintain National Center for Housing Management Certified Occupancy Specialist Certification
• Provide Safe From Harm training across the Kansas City Area Command for staff and programs under their responsibility as necessary

Miscellaneous Duties:

• Be guided by, model and always maintain compliance with The Salvation Army Social Services Code of Ethics
• Assist with special and seasonal projects coordinated by the Metro Kansas City Social Ministries Department
• Under direction where definite objectives are established, plan and arrange a significant portion of own work, referring only unusual cases to supervisor or others
• Maintain security of confidential data regarding clients served, personnel records, wage and salary rates which if disclosed might have significant internal or minor external effects
• Other duties as assigned

Minimum Qualifications

Education: Master's Degree in Social Work, Public Administration, or Human Services area preferred Bachelor's Degree in combination with relevant experience can be substituted for Master's Degree

Experience: Minimum of five years of experience in the supervision of comparable social service programs that offer multi-faceted casework/case management interventions utilizing a strength-based and trauma informed care best practices approach to homeless individuals. HUD 202 low-income senior housing, emergency shelter, and houseless services experience preferred.

Certifications/Licenses: Social Work licensure preferred but not required. Certified Occupancy Housing Specialist Certification preferred or will be obtained upon employment. Safe From Harm Trainer certification and The Salvation Army Case Worker certification within 120 days of employment

Skills/Abilities:

• Must exercise sound judgment in the analysis of facts and circumstances surrounding individual problems and in the determination of actions to be taken within the limits of standard or accepted practice.
• Diversified duties involve an intensive knowledge of a specialty field and the use of a wide range of procedures.
• Must concentrate mental and visual attention closely on work for sustained periods; employ critical thinking, complex data analysis and creative problem solving.
• Must be adaptable in culturally diverse environments, exhibit respect for cultural differences and be comfortable working with vulnerable populations.

Supervisory Responsibility: This position does have authority to recommend employment status changes of subordinate personnel, make disciplinary decisions and to formally evaluate performance of subordinate employees.

Immediate supervision over three departments where the majority of time is spent assigning, reviewing, checking work, eliminating ordinary difficulties, and where procedures are standardized. Supervise 4 including the Booth Manor Directors, street outreach coordinator, Permanent Supportive Housing Director, and provide consultation to others. Encourage, motivate and support staff throughout the Kansas City Area Command serving houseless individuals and families.

Physical Requirements: Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or occasional basis. Grasp, push, pull objects, such as reference materials, files, file cabinet drawers, and reach overhead. Operate telephone and electronic communication devices. Operate other office equipment including personal computer, copier, fax machine, and scanning equipment. Ability to lift up to 25 lbs. occasionally. Ability to speak and understand English in a manner that is sufficient for effective communication. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Travel: Must be able to travel via car or airplane up to 20% of the time with periodic overnight travel within the Division or Territory including conferences.

Driving: Must possess a valid driver's license from the state of residence. Must be approved and maintain approval through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal Vehicle on Salvation Army business.

Working Conditions: Work is other than routine with frequent interruptions and changing priorities. Deadlines are a regular part of the job. Under direction where definite objectives are established, must plan and arrange a significant portion of own work, referring only unusual cases to supervisor or others, and possess the ability to prioritize work. Will often engage with others in the community to form collaborative alliances, influence, motivate, manage change, and address barriers. This position will require some weekend and evening work.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.