Planner I

This is a hybrid position based in the Salt Lake City or Raleigh-Durham metro area (within a reasonable commute).

Position Summary

The Planner provides the Planning and Scheduling of Field Activities, and acts as an interface between the Technical Support Center and Field Agent Teams. The Planner is responsible for monitoring & scheduling the daily activities for Field Agents, to ensure alignment with scheduling policies and completion of Field Activities to meet customer demand and business goals.

Primary Duties

1. Responsible for managing Planning and Scheduling for Field Agents.
2. Plan and communicate on assignments in advance with field agents and customers.
3. Inform Field agents & or Leadership of any unplanned activity or capacity constraints impacting Planning and Scheduling of Field Agent resources.
4. Monitor Planner region to ensure optimal planning of service scheduling is occurring in a timely and accurate manner based on team metrics.
5. Engage cross functionally with Customer Service Teams (FAS(40+)/FSE(90+)/FIT(15+)/TSC(40+)) to perform dispatching, scheduling, and planning of Field Activities to meet customer demand.
6. Manage customer escalations and provide timely updates to Senior Leadership.
7. Perform all work in compliance with company quality procedures and standards.
8. Performs other duties as assigned.

Education & Training

1. High School Diploma, GED or equivalent required
2. Associates degree preferred

Experience Requirements

1. 4 years of related experience in Customer Service, Business, Supply Chain or Healthcare
2. Experience with negotiation, analytizing data, maintaining scheduling to customer needs, utilizing CRM Tool to ensure Planning/Scheduling .
3. Experience managing multiple competing activities and deadlines.
4. Experience with CRM(Salesforce) and/or ERP (preferably Salesforce) or other information systems software preferred.
5. Experience with thinking strategically, presenting, and articulating direction and strategies, and acting as a change agent by solving operational gaps needed to achieve the departmental and organizational strategic plans preferred.

Knowledge, Skills & Abilities

1. Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy.
2. Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time.
3. Effectively deal with ambiguity requiring adaptability, critical thinking, and proactive communication to navigate situations with limited details
4. Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
5. Organizing work and resources efficiently to ensure smooth operations
6. Informing others by sharing clear, timely information to ensure alignment.
7. Troubleshooting issues to identify and resolve problems efficiently
8. Intermediate to advanced skills with MS Excel, Word, and PowerPoint
9. Demonstrates assertiveness and confidence in the face of a challenge
10. Solution oriented in the face of conflict
11. Drive for Results while successfully removing barriers
12. Effective Presentation Skills - including the ability to present technical data
13. Written Communications - including the ability to communicate technical data in written form
14. Easily accessible and open to communication
15. Reach mutually beneficial agreements through effective communication and compromise
16. Fosters a culture of inclusiveness among all team members
17. Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations.

Working Conditions & Physical Requirements

1. Ability to remain in stationary position, often standing, for prolonged periods.
2. Ability to ascend/descend stairs, ladders, ramps, and the like.
3. Ability to adjust or move objects up to 50 pounds in all directions.
4. Domestic Travel: 5%
5. International Travel: 5%

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMerieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [emailprotected].

BioMerieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at (385) 770-1132, by email at [emailprotected], or by dialing 711 for access to Telecommunications Relay Services (TRS).