Network and Voice Operations Analyst

As part of UCDH IT, Unified Communications (UC) provides planning, implementation and operational activities to deliver Wide Area Network (WAN), Local Area Network (LAN), Voice over Internet Protocol (VoIP), Private Branch Exchange (PBX) telephones, wireless, video, voicemail, automated call distribution (ACD) and workstation service for the entire UCDH enterprise. In response to institutional requirements, the department provides technological support for the cost-effective use of computers, software, telecommunications, video and networking to include installation, training and problem resolution.

The Network and VoIP Analyst will assist UC team in maintaining 24x7x365 high availability and mission critical voice and data network. The Network and VoIP Analyst will be responsible for resolving daily voice and data network issues in response to IT Operations Center alerts and escalations. This may involve working with Security Team, project managers and other staff in order to resolve a multitude of voice and data network adds moves and changes, repairs, monitoring and performance issue's

The Network and VoIP Analyst is an experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions.

Under general direction, the Network and VoIP Analyst applies skills as a seasoned, experienced communications professional with a full understanding of industry practices and relevant policies and procedures.

The Network and VoIP Analyst is an experienced and qualified technical professional in the area of configuring, installation, maintenance, and troubleshooting of local and wide area network, including but not limited to routers, switches, VPN, WLAN, VoIP, authentication servers, load balancers, security technologies and network monitoring tools. Under general direction, the Network and VoIP Analyst is recognized as an experience professional in network support services of UCDH with responsibility for enterprise-wide voice, video and data network support. The Network and VoIP Analyst must have the knowledge, skills and abilities to make decisions that broadly affect the entire UCDH.

Apply By Date: 10/12/2025 by 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program
• Bachelor's degree in related area and / or equivalent experience / training
• Demonstrated experience maintaining large enterprise communications and network systems
• Experience with of various network hardware platforms, network related protocols and software including understanding of OSI layer 2 and 3 protocols at a complex level and related technical standards critical to the operation of interconnected networks
• Experience working with LAN protocols including dynamic routing protocols (OSPF, etc.), gateway protocols (BGP, EIGRP, etc.), and backbone protocols
• Experience with network diagnostic and performance management tools and software.
• Experience performing Private Branch Exchange (PBX) telephone systems add, moves, changes and repairs remotely and in the field when required.
• Experience maintaining an enterprise size Cisco VoIP technology architecture and design: including the integration between Cisco Call Manager (CUCM), UCCM and Cisco Unity Voice mail systems, Package Contact Center Enterprise (PCCE) VoIP Automated Call Distribution (ACD) systems and applications, VoIP hardware and application, and maintaining a large network dial-plan, calling search spaces, and device pools configurations.
• Experience with WAN and VoIP protocols, including MGCP, SCCP, SIP, H.323, T1, ISDN, Frame Relay and QOS
• Experience configuring network switches, routers, firewalls, VPN, authentication servers, load balancers, wireless controllers, access points, and other network components.
• Experience with telecommunications applications such as but not limited to (Cisco Unity Voice Mail, PCCE Automated Call Distribution, Call Manager, IP Celerate, NEC Public Branch Exchange (PBX), features and functions for a large enterprise network.
• Experience providing good customer service in completing customer requests related to but not limited to voice mail accounts changes, Cisco VoIP phones installs, NEC/Cisco phones in the field, phones repairs, monitor PBX / VoIP and Carriers services, phone features and functionality supported by IT Unified Communication.
• Experience with Telecommunications tasks, related to the installation of vendor services, telecom services, collaboration services, features and functionality supported by IT Unified Communication.
• Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
• Experience with the change control and enterprise notification to coordinate changes within a 24/7 environment
• Experience providing good customer service in completing customer requests related to but not limited to voice mail accounts changes, Cisco VoIP phones installs, NEC/Cisco phones in the field, phones repairs, monitor PBX / VoIP and Carriers services, phone features and functionality supported by IT Unified Communication.
• Experience with Telecommunications tasks, related to the installation of vendor services, telecom services, collaboration services, features and functionality supported by IT Unified Communication.
• Demonstrated thorough knowledge of professional communications and network concepts necessary to resolve issues using established parameters, creativity and independent judgment, escalating as necessary.
• Thorough understanding of various network hardware platforms, network related protocols and software including understanding of OSI layer 3 protocols at a basic level and layer 2 protocols at a complex level and related technical standards critical to the operation of interconnected networks.
• Thorough and broad knowledge and experience working with network management systems.
• Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
• Demonstrated diverse problem-solving skills.
• Ability to gather, organize and analyze data in the completion of a variety of functional assignments.
• Able to learn effectively and meet deadlines.
• Self-motivated and works independently and as part of a team.

Preferred Qualifications

• A current CCNA certification is preferred.
• Experience managing projects and meeting critical deadlines
• Advanced working experience with the change control and enterprise notification to coordinate changes within a 24/7 environment
• Experience performing NEC (Fusion) Private Branch Exchange (PBX) telephone systems add, moves, changes and repairs.
• Experience utilize a Service Now ticketing system for trouble tickets and service requests to complete adds, moves and changes for complex communications and network system.
• In-depth experience with network diagnostic and performance management tools and software
• Demonstrated diverse problem-solving skills
• Able to learn effectively and meet deadlines
• Self-motivated person who can work independently and as part of a team.

Key Responsibilities

• 30% - Network and VoIP operations and monitoring
• 30% - Cisco LAN/WAN/WLAN and VoIP - Troubleshooting
• 30% - Cisco LAN/WAN/WLAN and VoIP Technologies - Implementation
• 5% - Project Management
• 5% - Development

Department Overview

IT Unified Communications Network and Voice Services provides planning and implementation activities to deliver Wide Area Network (WAN), Local Area Network (LAN), Wireless (LAN) and VOICE Services for the entire UC Davis Health enterprise. In response to institutional requirements, the department provides technological leadership and support for the cost-effective use of computers, software and networking to include installation, training and problem resolution.

POSITION INFORMATION

• Salary or Pay Range: $85,500.00 - $157,300.00
• Salary Frequency: Bi-Weekly
• Salary Grade: 230
• UC Job Title: COMM AND NETWORK TCHL ANL 3 TX
• UC Job Code: 005168
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Mon - Fri
• Location: UCDHAS Building (HSP165)
• Union Representation: TX-Technical Professionals
• Benefits Eligible: Yes
• This position is 100% on-site
• This is not an H-1B opportunity

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Occasional Up to 3 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Must be able to work extra hours (nights and weekends) and must be available for a 24-hour a day on-call rotation.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks