Operations Building Engineer

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

The Operations/Building Engineer serves as the primary point of contact for daily facility management and maintenance services across multiple client sites. This role requires strong leadership, coordination, and relationship management skills to ensure exceptional service delivery while maintaining high client satisfaction standards.

Key Responsibilities

Facility Operations Management

• Serve as single point of contact for daily facility management and maintenance services across assigned client sites
• Be present and visible on-site at each client facility
• Coordinate delivery of comprehensive maintenance and repair services for all applicable client facilities
• Matrix-manage JLL on-site team members with full accountability for performance of all FM resources
• Monitor and manage facility KPIs to proactively identify challenges and implement corrective actions using industry best practices
• Support small project coordination and facility management tasks as directed

Work Order & Maintenance Management

• Oversee corrective and reactive work order processes from initiation to completion
• Conduct initial troubleshooting and root cause analysis for a variety of facility issues from plumbing, electrical, HVAC/refrigeration, architectural finishes, and so on.
• Coordinate communications with regional/local management, landlords, contractors, and site contacts
• Assist with coordination, scheduling, and security access for maintenance activities
• Receive and dispatch work requests to appropriate technical staff, vendors, or service providers
• Ensure preventive maintenance and recurring services are scheduled and completed on-time

Vendor & Supplier Relations

• Develop and maintain strategic relationships with vendors and suppliers
• Collaborate on scope definition and coordinate facility walk-throughs
• Manage subcontractor performance to ensure delivery against contracts and expectations
• Compile and analyze estimates for accuracy and cost-effectiveness
• Oversee supplier quotes and manage NTE (Not-to-Exceed) approvals with client oversight

Client Relationship Management

• Build and nurture client and service partner relationships to support facility management objectives
• Ensure exceptional client satisfaction with FM service delivery
• Lead initiatives to monitor and increase client satisfaction levels
• Work directly with clients and service partners to oversee maintenance and repair service delivery

Financial & Administrative Support

• Assist with budgetary requests and strategic planning initiatives
• Manage approval processes for NTE work in collaboration with clients

Process Improvement & Excellence

• Continuously evaluate and improve processes, systems, and overall service delivery
• Implement JLL best practices to exceed client goals and expectations
• Ensure minimal disruption to client operations during maintenance activities
• Maintain quality standards and timely service delivery across all client locations

Emergency Response

• Participate in after-hours call rotation for emergency dispatching and follow-up
• Coordinate emergency response activities and communications

Required Qualifications

• 5+ years of facility management or operations experience
• Strong project management and matrix leadership capabilities
• Excellent communication and relationship management skills
• Experience with CMMS systems and facility management software
• Knowledge of building systems, maintenance practices, and vendor management
• Ability to work flexible hours including emergency response rotation

Preferred Qualifications

• Bachelor's degree in Facility Management, Engineering, Business Administration, or related field
• Professional certifications (CFM, FMP, or similar)
• Experience managing multiple sites or portfolio-level operations
• Commercial real estate or corporate facility management background
• Strong analytical and problem-solving abilities
• Proven track record of client satisfaction improvement

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.