Quality Excellence Manager

High image and exposure position for Industrial Wood (IW) business. Candidate will have frequent interactions with IW marketing, sales, technical, operations, accounting teams.

• Lead daily product quality for GI BU including the complaint process for GI Liquid business activity
• Ensure the quality health as measured by Opportunity Cost, Complaint Rate, and Complaint Resolution/Stabilization Days.
• Responsible for the Complaint Satisfaction Program including maintaining and improving.
• Lead the monthly Quality Review Board meetings to drive core quality issues for GI Liquid BU
• Engage functional (R&D, Operations, CI, etc...) resources to drive complex ARC resolutions
• This position will regularly interface with GSC Operations, GI BU R&D, PCG Group Quality, Purchasing, Complaint Teams, and field Technical Service to drive PCG GI Liquid Product Quality.

• Bachelor's Degree - science, quality, or equivalent - MBA preferred
• Required:

  • 1+ years managing / supervisory role

  • 3+ years working in / around product development labs / commercialization process, field stores, or manufacturing quality

  • Formal Root Cause training / practitioner

• Preferred:
  • Six Sigma certified (green belt or higher)
  • Lean training and practitioner
  • Complaint handling experience
• Excellent communication skills - written and verbal
• Excellent project management skills
• Excellent team building / leadership skills
• Preferred: Automotive, Industrial Wood, General Industrial, P&M product knowledge

Please note that Sherwin Williams is unable to respond to any enquiries, accept CVs or applications from Recruitment Agencies.

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